Quality Assurance Specialist

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Quality Assurance Specialist, you will help ­­ perform quality assessments on inbound calls, outbound calls, and other communication channels of patient services representatives on their level of quality. Each day, you will audit accounts, review data and documentation, and ensure compliance with company policies and government regulations. To thrive in this role, you must have knowledge of operational procedures and assist in identifying opportunities for agent performance improvement, as well as process improvement.

Here is what you will experience working as a Quality Assurance Specialist:

• Perform Quality audits: Assess quality of customer service/ agent performance and adherence to R1 standards by monitoring recorded inbound and outbound calls and other communication channels and account activity.
• Record audit results: Document specific, constructive feedback to agents to help them improve their performance.
• Identify and report trends/ reoccurring issues; Provide more detailed feedback to help management understand root-cause.
• Assist with PSR coaching as needed.
• Participate in quality improvement initiatives with management, training, and operations team.
• Assist with special projects/ Performs other duties as assigned.

Required Skills:

• 2 years of quality assurance experience

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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