Product & Actuarial Program Manager

Who We Are: 

At PEMCO we’re all about people – our customers, our employees, and the community.  We’re a mutual insurance company owned by our Northwest policyholders.  We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2025 based on customer survey feedback and by Newsweek as one of America’s Greatest Midsize Workplaces 2025. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work!

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential.

Why We Need You:

PEMCO has a dynamic and challenging opportunity for a Product & Actuarial Program Manager to join our community. In this role, you will be responsible for key aspects of product or program development, design specifications, vendor research, conceptualization, and program delivery. The position works with cross-functional teams in the technical design, development, prototyping and completion of strategic programs, including managing several project teams.

What You’ll Be Doing:

• Collaborate with a variety of IT and business teams throughout the life of the program and projects. Coach and mentor others on the team.
• Develop program strategy and design, gain approval for design from sponsors; develop enterprise-wide project plans to support strategy and design.
• Develop, define, and execute project plans, schedules, budgets, and deliverables and effectively leverage PM tools to facilitate project success.
• Facilitate end user training as needed. Ensure technical and user documentation is completed as needed. Manage project costs, including audit of vendor invoices to ensure accurate billing. Address elevated billing issues when they arise.
• Holistically identify and manage requirements across projects that may be in conflict with each other or that have dependencies on each other.
• Lead cross-functional program teams and facilitate the communication and interaction among the functional representatives.
• Lead vendor selection process through RFPs and other methods, manage vendors effectively through vendor selection, SOW negotiation, and ensure vendors successfully meet their project deliverables.
• Manage cross-departmental and company-wide projects, with effective communications to all levels of the organization including Executives.
• Work effectively with resource managers to identify project resources. Define and assign project roles, monitor progress from initiation through delivery, and interface with internal customers.
• Balance and coordinate resource needs across multiple teams to ensure successful project delivery and maximum utilization of all resources.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

What You'll Bring:

• B.A. or B.S. degree or equivalent work experience (Computer Science, Information Systems, other related field) is required.
• 6 years of experience in Product, Actuarial, or related roles with increasing levels of responsibility required.
• Experience in the property and casualty insurance industry is required.
• 2+ years leading or managing projects is required.
• Solid insurance background, with understanding of Product or Actuarial functions.
• Ability to thrive in complex, fast paced environment with limited documentation.
• Expect daily/hourly collaboration (paired development) across Product, Actuarial, and external business units. 
• MS Office: Skilled proficiency in Excel, Word, Outlook
• Business Environment: Has a thorough understanding of our industry, the relevant business landscape, trends in growth and insurance environments; the ability to spot early indicators of change and apply strategies to adapt quickly.
• Problem Solver: Ability to analyze, diagnose and resolve complex unstructured problems quickly, efficiently, and collaboratively.
• Analytical and data-driven: Thinks analytically; a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities.
• Communicator: The ability to communicate clearly and informatively, verbally and in writing, with colleagues, customers, and the community in both technical and non-technical professional language

Compensation:

The pay range for this role is shown below. Compensation decisions are determined based on an individual’s qualifications, job-related knowledge, skills, and experience.

• Greater Seattle area target pay range: $154,845-$189,255.  The full pay range is $129,038-$215,063
• Outside greater Seattle area target pay range: $136,654-$167,022.  The full pay range is $113,879-$189,797.

Greater Seattle Area is defined as working within approximately 100 miles of Seattle.

Outside Greater Seattle is defined as working approximately 100 miles or more from Seattle.

Benefits:

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. In addition, as a benefits-eligible employee, you are:

• covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
• eligible to participate in PEMCO’s 401(k) plan which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums). 

PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment:

• Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
• Granted four (4) personal days immediately upon hire.
• Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
• Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual.
• In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.

Other miscellaneous benefit programs offered by PEMCO include:

• Flexible Spending Accounts
• Education Assistance Program after one year of service
• Scholarship program for children of PEMCO employees after one year of service
• Employee Assistance Program
• Well-being program
• Discretionary taxable gifts and gift cards
• And other Perks & Benefits including discounts on computer software and hardware, cell phone plans, and rental cars

Other compensation depending on role, contributions, and performance may include:

• Discretionary bonuses
• Tiered sales commissions and/or incentives (from 5-25% of employee’s monthly sales)
• Employee referral bonuses
• Shift differential pay

Equal Employment Opportunity:

At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.

Applicants have rights under Federal Employment Laws:

• Family and Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)