Program Manager, Performance Managment

About the teamThe Talent Management team at Zillow designs and delivers programs that empower employees to thrive throughout their careers. As part of Talent Success within the People Organization, we lead company-wide initiatives such as onboarding, performance management, and leadership development. We are a collaborative group of talent experts who support each other and are passionate about creating meaningful experiences that help move Zillow’s mission forward.

About the role

As the Program Manager of Performance, you will be central to driving Zillow’s performance management processes and systems. Reporting to the Director of Talent Management, you will coordinate the operational and communications infrastructure for our annual performance cycles, ensuring clarity, consistency, and a seamless experience for employees, managers, and HR partners. Your work will help shape how Zillow evaluates impact and growth, and you will play a key role in evolving our performance programs to meet the needs of our people and business.

You Will Get To

• Build expertise in Zillow’s annual performance routines and related technology, using historical documentation and user feedback to inform improvements.

• Maintain and update project plans for performance programs, tracking milestones, dependencies, and stakeholder updates to keep workstreams aligned.

• Coordinate and document planning meetings, ensuring outputs are reflected in project plans and communications.

• Serve as the first point of contact for program-related questions, monitoring channels and escalating issues as needed.

• Capture and organize product and user feedback to inform retrospectives and future program enhancements.

• Support troubleshooting and documentation needs, validating issues and assisting with timely communications or updates.

• Create and maintain templates, toolkits, and resources to support stakeholders throughout the performance cycle.

• Collaborate with People Product and Technology Enablement teams to test and document performance management tools, ensuring clarity and usability for all users.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $88,200.00 - $140,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 4–6 years of experience in Program Management, HR Operations, or Talent Management, with exposure to performance management or similar enterprise-wide talent processes.

• Strong project coordination and organizational skills, with the ability to manage timelines and day-to-day operations.

• Collaborative mindset and experience partnering across functions such as Compensation, HR Business Partners, and Talent Acquisition.

• Clear and concise communicator, skilled at writing and editing content across formats (Slack, email, documentation).

• Technologically fluent in HR platforms (e.g., Workday) and eager to explore and adopt new tools, especially AI-driven solutions.

• Experience supporting technology testing, internal communications, and knowledge management.

• Bachelor’s degree in a related field (HR, Organizational Development, Psychology, etc.), or equivalent experience.

• Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.