Productivity and Lead Management Specialist

Responsibilities:

• Lead the development, implementation, and oversight of change and communication strategies for transformation initiatives and critical business initiatives within the Participant Consulting & Education team, ensuring our crew is prepared, engaged, and supported throughout the journey while advancing the effectiveness and impact.
• Design and implement best practices, governance, and structured processes for capacity planning and for assessing, prioritizing, and adopting new activities and capabilities within the Participant Consulting & Education team. Work closely with key business partners and stakeholders to understand evolving needs, manage demand for services, and align team capacity and resources.
• Develop and lead communication and engagement plans for transformation and change initiatives, translating strategy into clear, compelling messaging for crew, leaders, and senior stakeholders to drive understanding, alignment, and adoption across the Participant Consulting & Education team.
• Communicate solutions on key issues or projects to management and stakeholders to obtain their input and buy-in as appropriate.
• Establish measures of success for change adoption, organizational readiness, and transformation outcomes, enabling the team’s ability to assess progress, identify gaps, and advance maturity over time.
• Build and maintain cross-functional strategic relationships to advance business transformation and change management priorities; anticipate demand, influence prioritization, and coordinate delivery of services of participant-facing crew.
• Participate in special projects and perform other duties as assigned.

Qualifications:

• Minimum of eight years’ experience in business transformation, organizational change management, or process improvement, with at least five years in a leadership or specialist capacity.
• Bachelor’s degree (B.E./B.Tech/B.A./B.Sc.) in Business Administration, Organizational Development, Information Technology, or related field is required. Graduate degree preferred.

Preferred Qualifications:

• Demonstrated track record of delivering results through partnership, collaboration, and influence.
• Exceptional written and verbal communication skills.

• Demonstrated ability to lead effectively in ambiguous environments and advance strategic opportunities from concept through execution with measurable outcomes.
• Demonstrated ability to work independently, take ownership, and identify opportunities to enhance both crew and participant experiences while achieving business objectives.
• Proven ability to influence key decisions across senior stakeholder groups to drive alignment and achieve results.
• Demonstrated ability to identify issues proactively and take appropriate action to resolve them.
• Consistently demonstrates essential leadership behaviors in support of crew and business partners.
• Demonstrates a growth mindset by actively seeking and applying feedback.
• Exercises sound judgment in balancing stakeholder needs and setting strategic priorities.
• Holds crew, peers, and business partners accountable for fulfilling commitments.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.