Product Support Specialist

Job Description:

• At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for supporting Business Managers by completing administrative and financial functions for a group. Key responsibilities include supporting financial reporting, budgeting/forecasting, client data management, oversight of audit/compliance requirements, business planning and preparing presentations for senior management. Job expectations include being able to work effectively in multiple facets of business support and administration.

Responsibilities:

• Creates business presentations on strategy, business performance, planning initiatives and other materials for internal and external audiences
• Generates performance reports focused on driving business and team results
• Serves as a knowledgeable resource and point person who can help efficiently facilitate the day-to-day operations of the team
• Assists with a variety of ad hoc assignments, typically with time constraints
• Manage and monitor the third-party report ordering process for commercial real estate loans using the Valuation Services Information Management System (VSIMS)
• Review and analyze third party reports as part of the due diligence process for accuracy and forward to the deal team within required timeframe
• Upload third party reports to our system of retention (CMBS Imaging)
• Oversee third party report invoicing questions and respond in a timely manner
• Order market and competitive store analysis reports
• Manage internal and external vendor relationships
• Submit monthly HMDA reporting and quality control data for accuracy
• Communicate effectively with loan origination deal teams and vendors to ensure timely closing
• Additional responsibilities may be assigned as needed

Skills:

• Attention to Detail
• Collaboration
• Prioritization
• Reporting
• Business Process Analysis
• Continuous Improvement
• Bachelor’s Degree preferred
• 2-5 years of experience in a support role
• Extremely high attention to detail.
• Data entry skills
• Self-motivated, team-oriented, and strong time management skills
• Mature, calm, and professional attitude at all time
• Excellent organization and communication skills (verbal & written)

Shift:

Hours Per Week: