Product Senior Associate - Purchase & Pay

Job Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Purchase & Pay Product Team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. We are looking for a dedicated and innovative Product Manager to support a key area within the Purchase & Pay Product Space. In this role, you will apply your experience in achieving customer-focused outcomes and your strong delivery track record to develop third-party risk management applications.
Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Collaborate with the CTPO (Corporate Third Party Oversight) to identify new product opportunities that meet customer and market needs through user research and discovery
• Consider and plan for the upstream and downstream effects of new product features on the overall product experience
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insights into potential product features that add value to customers
• Analyze, track, and evaluate product metrics, including work to time, cost, and quality targets throughout the product development lifecycle
• Manage existing product features and vendor relationships to maintain and advocate for the protection of customers' digital data
• Author clear requirements, epics, and user stories to support product development.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience performing functional validation of product features in testing and production environments
• Ongoing deep knowledge and documentation of customer and user experience journeys
• Experience researching new and emerging technologies and use cases in the industry
• Proficient in Microsoft Office suite and Agile tools (e.g., JIRA, Confluence)
• Experience creating Figma wireframes that meet the system requirements

Preferred qualifications, capabilities, and skills

• Prior experience in BPMN software and workflows
• Experience with Figma to create/modify wireframes
• Commitment and self-motivation suitable for a start-up team
• Strong work ethic, capable of independently solving problems, managing projects, and delivering initiatives
• Comfort navigating a large organization and partnering with diverse stakeholders
• Passionate about staying up-to-date with evolving technology
• Bachelor's in Computer Science/Electrical Engineering

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.