Product Operations and Controls Senior Associate - Small & Midsized Payments

Job Description
Small & Midsized Payments (SMP) team continues to rapidly evolve as we respond to the growing needs of our clients. We are seeking a detail oriented team player who will drive Operational excellence across all of our channels and segments. This role within the product organization, blends elements of business strategy, root cause analysis, product ownership, operations management, program management and controls and systems analysts.
As the Product Operations and Controls Senior Associate, you must be highly organized, self-motivated, process and controls oriented, customer focused, and can coalesce a cross functional team to deliver improvements for our clients.
Job responsibilities

• You will define, document and communicate processes
• Utilize analytics to define new opportunities and examine performance
• Create incoming/outgoing wire policies and procedures
• Coordinate with team regarding production issues and provide feedback resolution
• Address customer impacts of major incidents
• Facilitate root cause analyses of customer pain points/friction
• You will communicate to all levels of the organization, including Executive Leadership
• You will assist with the ideation of creative customer experience solutions
• Deliver strategic projects to improve customer experience

Required qualifications, capabilities, and skills

• 3+ years of product development support experience
• Ability to liaison between lines of business and development teams, translating strategic goals into technology solutions, and vice versa
• Process improvement
• Proven track record of managing production and operational issues
• Positive, team-oriented attitude
• Controls focused
• Detailed understanding & experience of end-to-end software development frameworks like Agile, Scrum
• Well versed with JIRA; creating stories, tracking story progress, etc.
• Bachelors degree or equivalent

Preferred qualifications, capabilities, and skills

• F inancial Services experience strongly preferred
• Business Systems analysist experience

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.