Product Issue Management Lead, Senior Vice President (Hybrid)

Citi is seeking a senior Product Issue Management Lead to head the business-side coordination of Issue Management and Risk Mitigation across the Partnership Cards & Development organization. In this role, you will directly lead a team of professional Issue Coordinators, driving accountability through the design and execution of robust remediation plans that address gaps identified through self-identification, regulatory exams, and internal audits. This is a strategic leadership opportunity to build and embed a comprehensive Partner Oversight Issue Intake & Management Framework that shapes how partner-related product issues are governed at scale.

• Lead, coach, and develop a high-performing team of 6 to 10 Business Issue Coordinators, overseeing performance evaluations, hiring, talent development, and resource allocation.
• Oversee the end-to-end lifecycle of business-led issue remediation in line with Citi's Issue Management policies, ensuring risk mitigation strategies are embedded into every Corrective Action Plan.
• Design, build, and deploy a structured Partner Oversight Issue Intake & Management Framework to standardize how partner-related product issues are identified, triaged, assessed, and resolved.
• Establish and track remediation milestones, holding teams accountable to committed closure dates and proactively managing execution risks, dependencies, and bottlenecks.
• Direct the execution of control and sustainability testing to validate that remediations are durable, effective, and prevent recurrence of identified gaps.
• Serve as the primary business liaison with Independent Risk, Compliance, Audit, and Legal teams throughout issue scoping, Corrective Action Plan drafting, and validation.
• Collaborate with external partners and vendors to align on remediation strategies and lead joint risk-mitigation efforts across shared accountability areas.
• Coordinate cross-functionally with Product Management, Partner Management, Operations, and Technology teams to execute complex, multi-functional remediation plans.
• Deliver high-quality management reporting and executive presentations on portfolio health, escalating critical risks and emerging issues to senior leadership with transparency and clarity.

• 10 or more years of relevant experience in issue management, risk remediation, product management, or a related discipline within financial services.
• Demonstrated experience managing and developing professional-level teams, with direct people leadership responsibilities including hiring, performance management, and talent development.
• Ability to build operational frameworks from the ground up, including intake, governance, or oversight structures in complex, regulated environments.
• Strong stakeholder management and negotiation skills, with the ability to drive accountability and alignment across cross-functional, matrixed organizations.
• Exceptional written and verbal communication skills, including the ability to synthesize complex risk topics into clear, concise reporting for senior executives.
• Sound judgment in assessing business risk, with a clear understanding of the reputational and regulatory implications of remediation decisions.
• Bachelor's degree or equivalent university-level education or experience.

• Master's degree in a relevant discipline such as business, finance, or a related field.
• Knowledge of banking products, credit cards, or retail financial services, with experience in Partnership or Co-brand card programs particularly valued.
• Experience managing teams of 6 or more direct reports in a professional or regulated environment.
• Familiarity with control testing, sustainability testing, or audit remediation processes within a financial services setting.

At Citi, senior leaders have the platform to make decisions that matter — building teams, shaping governance frameworks, and influencing how risk is managed across a globally significant business. You will be supported by a collaborative, performance-driven environment where ownership, accountability, and professional growth are actively encouraged.

• Hybrid working model with 3 days in the office and 2 days working remotely, offering structure alongside meaningful flexibility.
• Direct leadership influence over a dedicated team, with full accountability for team performance, development, and culture.
• Visibility at the executive level, with regular engagement with senior leadership across Risk, Compliance, and Product functions.
• The opportunity to build and own a new governance framework from inception, with lasting impact on how the organization manages partner-related risk.
• Competitive compensation and a comprehensive benefits package designed to support your long-term financial wellbeing and security.
• Access to Citi's global network of professionals and cross-functional expertise, enabling you to broaden your impact across the organization.
• Ongoing learning and career development resources to sharpen your leadership capabilities and deepen your expertise in risk and issue management.
• Wellbeing support programs covering mental, physical, and financial health to help you perform at your best.

Apply today to take ownership of a high-impact leadership role at Citi and define how one of the world's leading financial institutions manages and resolves risk at the partnership level.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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