Manage customer implementations of surgical coordination software, ensuring smooth execution, resolving challenges, and improving workflows while prioritizing customer success and satisfaction.
We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.
Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.
LeanTaaS recently launched iQueue for Surgical Clinics, the industry’s first end-to-end surgical coordination platform from the clinic’s front door to the hospital’s operating rooms. We are looking for a talented Product Implementation Manager to guide surgical practices through our healthcare optimization solutions, navigating complex scheduling while prioritizing patient care, building strong stakeholder relationships, and creatively overcoming implementation barriers. You’ll manage multiple customer implementations effectively, create custom workflow solutions, and serve as a trusted advisor to practices, balancing technical knowledge with exceptional interpersonal skills.
WHAT YOU'LL DO
- Lead and independently manage customer implementations, from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout, serving as the primary point of contact
- Leverage deep understanding of surgical case management and perioperative workflows to guide scheduling, staffing, and operating room assignment processes, identifying and addressing any workflow gaps
- Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for iQueue
- Oversee the technical aspects of implementation, including building data pipelines, establishing system interfaces, and customizing workflows, while documenting all specific requirements and changes
- Ensure prompt resolution of challenges while managing project progress and establishing post-implementation performance measurement
- Monitor progress throughout implementation to ensure customer readiness at go-lives; proactively resolve risks, blockers, or misalignments always with an eye toward ensuring a smooth and positive customer experience
- Identify opportunities for improvement, establish clear success metrics, track key performance indicators (KPIs), and recommend workflow enhancements, providing valuable product feedback based on customer needs
- Drive adoption by building strong relationships with practice leadership and staff and developing super users within customer organizations
WHAT YOU'LL BRING
- Bachelor's degree in health sciences, engineering, business administration or related field or equivalent years of related experience
- 3-5 years of client- or customer-facing work experience in healthcare implementation
- Track record of applying strong quantitative and analytical skills in prior roles
- A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and make people successful
- Experience with general software implementation processes
- Basic knowledge of JavaScript, HTML, and/or CSS
- Understanding of healthcare IT systems and data
- Experience with project management and facilitating change management
- Exceptional communication, organizational and stakeholder management skills
- Experience working with cross-functional teams (engineering, product, marketing)
- Strong problem-solving skills and a proactive approach to overcoming challenges
- Willingness and ability to travel up to 50% nationwide
BONUS POINT IF YOU HAVE
- Master's degree in business or healthcare field
- Background in perioperative services, including knowledge of surgical workflows
- Experience and passion for process improvement (Lean or Six Sigma training a strong plus)
- Intermediate JavaScript skills
- EMR integration experience (e.g. HL7, FHIR, Epic, Cerner, Athenahealth)
- Healthcare software customization experience
- Experience with Pendo Guide, ZenDesk
- Project management certification
- Healthcare IT implementation experience
WHAT YOU'LL GET
- Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
- Competitive compensation package that includes base salary, target bonus, and stock options
- 401(k) Match
- Comprehensive healthcare benefits
- Generous Paid Time Off and Parental Leave
- Monthly reimbursement for Skill Building
- Monthly reimbursement for Wellness, Transportation, and/or Home Office
- Education Reimbursement for select courses/programs
Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to [email protected]. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.
Top Skills
CSS
HTML
JavaScript
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