Process Lead (Virtual, US)

The Process Lead provides coordination, administrative, and project support for client mobility program. Working under the direction of Account Management and program leaders, this role helps organize activities, maintain documentation governance, track deliverables, compile information, and facilitate alignment across client stakeholders, Sirva Account Management, Operations, Mobility Care, and cross-functional teams. The position supports process-improvement efforts by gathering data, documenting workflows, coordinating follow-up, and helping ensure established processes are applied accurately and consistently to support a high-quality employee experience.

% of time

(must total to 100%)

Description of Duty

30%

Operations and client support

• Compile, document, and distribute lessons learned following projects and key initiatives, as directed.
• Support collateral and Box governance by organizing and maintaining approved materials, monitoring document versions and access, coordinating periodic content reviews, and helping ensure files are current, consistently structured, and stored in accordance with established standards.
• Attend standing steering committee calls when requested and support meeting preparation and follow-up.

70%

Account and project management support

• Provide ongoing coordination and administrative support to the Account Management team by organizing priorities, tracking deliverables, maintaining project materials, and supporting client-specific initiatives.
• Coordinate recurring activities, including monthly organizational chart updates, system-access and NDA audits, TMBP activities, and internal surveys, following established schedules and procedures.
• Create, update, and maintain process maps, procedures, templates, and other program documentation in accordance with established documentation-governance standards.
• Provide assistance to the Project Manager and Trainer and backup during absences.

Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)

Education/Experience

• High school diploma or equivalent.
• University/college degree preferred.
• 2 year work experience in global mobility.
• 3 years in training/project management experiences.
• International experience a plus, but not necessary.

Cognitive Skills

• Experience providing highly organized delivery, demonstrable problem-solving skills and high attention to detail.
• Experience of exercising judgement in owning complex processes, through to completion and resolution.
• Able to think creatively and successfully navigate ambiguity to solve problems quickly and efficiently. 
• Strong accountability for success of customer experience.
• Curiosity and hunger to learn and to grow alongside a transforming organization.

• Demonstrates agility and a flexible skill set, with the ability to adapt to changing priorities, evolving processes, and a variety of support responsibilities.

Technology Skills

• Digitally focused with demonstrated comfort utilizing multiple technology platforms as an integrated component of their day to day role.
• Embraces new technology and can easily incorporate into ways of working.
• Ability to navigate multiple technology platforms simultaneously.

Social & Emotional Skills

• Strong customer service and trusted advisor mindset in both proactive and reactive scenarios.
• Able to easily and quickly build trust across many persona/personality customer types.
• Able to operate in a team environment with shared goals and responsibilities, in support of positive customer experiences.
• Displays confident, calm demeanor, particularly in difficult, emotional, or stressful situations.
• Strong collaborator and team player.
• Excellent written, verbal communication and interpersonal skills. 
• You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.

WHAT SIRVA OFFERS

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture 
• Ongoing opportunities for learning and career development

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

• Position Title: Process Lead
• Salary Range: $60,000-$75,000 USD
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

• Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.

• Vacancy Status: This posting reflects an existing vacancy within our organization.

#LI-Remote

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories. 
 
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. 
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [email protected] and let us know the nature of your request and your contact information.