Process/Business Analyst

CORE RESPONSIBILITIES:

• Analyze and document current business processes acros agent workflows, operations, and back-office functions, with a focus on opportunities for AI-driven improvements.

• Partner with product, engineering and operations teams to gather requirements, define use cases and translate business needs into functional specifications.

• Design and optimize agentic AI workflows, ensuring alignment with business goals and agent productivity.
• Collaborate with cross-functional teams to identify automation opportunities, process gaps and integration points with enterprise systems.
• Develop and maintain process documentation, workflow diagrams, user stories and business requirements.
• Support AI solution testing and validation by partnering with QA and engineering teams to ensure AI workflows perform as expected.
• Measure and monitor process performance, recommending enhancements to improve adoption, efficiency and scalability.

QUALIFICATIONS:

• Bachelor’s Degree in Business, Information Systems, Computer Science, or related field (or equivalent experience).
• 3–7 years of experience as a Business Analyst, Process Analyst, or related role.
• Experience with process design, requirements gathering, and workflow optimization.
• Familiarity with AI, automation, or intelligent workflow tools (exposure to agentic AI solutions is a strong plus).
• Strong analytical and problem-solving skills, with ability to think strategically and translate ideas into executable processes.
• Excellent communication skills with the ability to collaborate across technical and business teams.
• Proficiency with process modeling and documentation tools (e.g., Lucidchart, Visio, or similar).
• Experience with project management or agile methodologies (JIRA or similar tools).
• Knowledge of data analysis (SQL, Excel, or BI tools) preferred.
• Ability to work in a fast-paced, evolving environment and adapt to new technologies and challenges.