Private Wealth Operations Manager

The Wealth Ops Manager will be responsible for managing all activities relating to the Wealth Management function within the Operations Department and you will manage a team of Service and Support Specialists.  The Wealth Ops Manager is responsible for the direct daily supervision, coaching, and development of the colleagues in their department.

Primary responsibilities include:

• Manage the risks associated with transaction and exception processing of investment products in a bank environment.
• Subject matter expert in all matters pertaining to Wealth Management Operations and will be responsible for providing guidance on escalated items.
• Ability to resolve issues/escalations in a timely manner, with the ability to communicate resolutions to end clients and internal clients effectively.
• Perform quality control audits on paperwork and transactions, to ensure service standards are met, policies and procedures are followed, and all risk and regulatory supervision is completed.
• Manage, direct, and coordinate the daily activities of the Wealth Management operations group using independent judgement and discretion.
• The productivity of the team, implementing strategy, and ensuring that all functions and colleagues are working in the most efficient manner possible.
• Create, implement, and maintain formal coaching and development program.
• Coaching and development of colleagues
• Monitoring to ensure service levels are met
• Embed and embrace continuous improvement within the team 
• Develop procedures and training plans as new products and services are deployed
• Participate in system testing when necessary
• Monitor daily workflows and make necessary adjustments to staffing
• Provide exceptional customer service to clients and advisors
• Work directly with other Wealth Ops Managers and leaders in support of decision making regarding all operational improvements or required procedure change

• Ability to work effectively with sales leadership and sales managers daily

  
  

Qualifications, Education, Certifications and/or Other Professional Credentials:

• Required Qualifications
  • Demonstrated experience working in a Wealth Management Operations Team Lead role minimum of 3 years, or, proven experience in wealth management service and support.
  • 5+ years Brokerage Operations experience needed.
  • FINRA Series 24, 63, 66, and Series 7 required, or ability to obtain within 90-days of joining.
  • Ability to prioritize multiple projects and tasks dependent on risk and client experience.
  • Expertise in Wealth Management Operations processes.
  • Knowledge of brokerage system and troubleshooting thereof
  • Excellent judgement and strong collaboration with the wider team 
  • Proficiency in PC skills and MS Office
  • Excellent communication skills (verbal & written)
• Preferred Qualifications

  • Demonstrated successful stable work history

    
    
  • Bachelors degree

Hours & Work Schedule:

• Hours per Week: 40
• Work Schedule: M-F: 8:30 AM ET - 5:00 PM ET - 100% in office until fully trained then potential hybrid 4 days in office 1 day work from home

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.