Principal, Sales Enablement, ZHL

About the teamThe ZHL Sales Enablement team is a highly collaborative group at the center of driving performance and growth for Zillow Home Loans’ sales organization, with a focus on supporting Loan Origination teams. Their mission is to design, execute, and scale innovative training programs that directly impact sales outcomes and support ongoing development for Loan Officers beyond onboarding. By partnering closely with sales leadership, talent success, product, and operational teams, the enablement function ensures training initiatives are aligned with business needs and strategic priorities. The team is dedicated to continuous improvement, leveraging data and feedback to refine their approach, and plays a pivotal role in executing key sales rollouts, improving sales motions, and fostering a culture of operational excellence and talent development.

About the role

This is a high-impact opportunity to help shape the performance and growth of our ZHL sales organization.  We’re seeking a dynamic and strategic Principal, Sales Enablement to lead enablement initiatives for ZHL’s Loan Origination teams. This leader will serve as the critical link between sales planning, training strategy, and frontline execution. You will be responsible for designing, executing, and scaling training programs that directly impact performance and drive business outcomes. 

This role requires a high degree of collaboration with sales leadership, talent success, product teams, and operational stakeholders to ensure that training programs are aligned with business needs and strategic initiatives. You’ll lead a function dedicated to supporting post-onboarding development and executing key sales rollouts that improve sales motions and productivity.

Key Responsibilities:

• Team Leadership & Program Oversight: Manage and develop a high-performing enablement program, prioritize building training programs that focus on scalability as ZHL continues to evolve.

• Develop and lead the ongoing training strategy for Loan Officers (LOs) after the new hire and incubation periods.

• Partner with Learning & Development, Product, and Sales Leadership to design programmatic solutions that upskill the sales force.

• Build and refine processes for documenting and analyzing training impact and adoption 

• Lead continuous innovation in sales training methodology and content delivery to align with the evolving ZHL sales landscape.

• Translate business strategies into scalable enablement programs that are practical and actionable for frontline teams.

• Collaborate closely with sales operations and analytics to identify training opportunities based on sales performance data.

• Stay deeply connected to sales processes, ensuring training aligns with real-world sales motions and determine effective adoption strategies.

• Act as a conduit between sales operations, sales planning and sales leadership, ensuring insights from data are turned into enablement action plans to ensure business needs and opportunities are addressed.

• Lead communications, coaching, and change management for large-scale rollouts.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC the standard base pay range for this role is $127,100.00 - $203,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 10+ years of experience in sales enablement, training, or sales leadership, preferably within financial services or mortgage/lending.

• Proven success leading enablement teams and managing cross-functional training programs.

• Strong understanding of the sales lifecycle, sales motions, and field-level execution.

• Experience rolling out large-scale strategic initiatives and change management in a sales environment.

• Demonstrated ability to use data and sales diagnostics to inform enablement strategy.

• Excellent communication, project management, and stakeholder engagement skills.

• Passion for coaching, developing talent, and enabling others to succeed.

• Bachelor’s degree required

Preferred Qualifications:

• Experience in mortgage lending or financial services, particularly supporting Loan Officers.

• Experience in front line sales as an individual contributor or manager.

• Familiarity with tools such as Salesforce, LMS platforms, and sales analytics dashboards.

• Comfortable working in a high-growth, fast-paced environment with a focus on innovation and scale.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.