Principal Product Manager, Platform Integrity

Ready to be a Titan?

At ServiceTitan, we’re building the operating system for the trades. As we continue to scale, we're looking for a Principal Product Manager to lead the development of robust, scalable solutions that safeguard business integrity and ensure fair practices across our platform. You will own strategies that detect and deter anomalous user behavior to safeguard the customer and business experience. This involves diving deep into the multitude of customer workflows to identify anomalies. If you're a seasoned product leader passionate about tackling complex challenges, driving cross-functional alignment, and making a significant impact on trust and value, this is your opportunity to make a meaningful impact.

What you'll do

• Partner with cross-functional teams—including Engineering, Data Science, CX, and Legal—to design and implement scalable system guardrails that protect product and platform integrity while preserving a seamless user experience

• Develop a deep understanding of the customer journey and pain points of our customers in the trades, ensuring the platform will enhance key operational workflows

• Analyze behavioral signals, product telemetry, and feedback loops to detect emerging patterns of usage and incorporate them into your solutions

• Collaborate with Go-To-Market and customer-facing teams to develop clear education & communication, enforcement, and escalation strategies

• Drive prioritization and roadmap decisions that balance business growth, user trust, and system resiliency. Collaborate with other product leaders to integrate integrity solutions seamlessly into existing and new features across ServiceTitan.

• Own key metrics related to platform integrity, usage quality, and policy compliance

• Proactively monitor the ecosystem for new risks and propose product-level solutions to mitigate them

What you bring

• 7+ years of product management experience in enterprise B2B SaaS.

• Demonstrable experience addressing revenue leakage, policy enforcement, or financial integrity challenges.

• Experience owning and shipping in a complex product ecosystem where you were involved in pricing or related go-to-market business decisions 

• Strong technical acumen to understand complex system architectures.

• Experience collaborating with Data Science or AI/ML teams to build predictive models.

• High sense of urgency and the ability to make smart decisions with incomplete data

• Excellent communication and stakeholder management skills—able to bring clarity to complexity

• Self-starter with the ability to independently set direction and drive momentum.

• Strong product instincts and demonstrated ability to think creatively grounded in customer discovery and insights.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $166,500 USD - $222,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.