Pricing Strategy and Operations Manager

Ready to be a Titan?
ServiceTitan is seeking an ambitious, motivated Pricing Manager to join our Pricing team at one of the fastest-growing tech startups in Southern California, backed by the top VC firms in the SaaS space. This position plays a pivotal role in shaping ServiceTitan’s go-to-market strategy by developing pricing strategies, conducting deep customer research, and supporting the operational execution of innovative pricing and packaging solutions.

If you are humble, hard-working, detail-oriented, self-directed, and passionate about creating impactful pricing strategies, ServiceTitan wants to be your platform for achieving the extraordinary.

You will be a subject matter expert in Pricing and Packaging Strategy, collaborating with cross-functional partners to deliver data-driven recommendations and drive business growth.

What You'll Do:

• Design and implement innovative pricing strategies that align with business goals and customer needs, including subscription models, value-based pricing, and usage-based pricing frameworks.

• Lead cross-functional initiatives to develop and refine pricing and packaging proposals for existing and new product offerings.

• Conduct in-depth customer and market research, including willingness-to-pay studies, customer segmentation analysis, and competitive benchmarking, to inform pricing strategies.

• Partner with Product, Sales, and Marketing teams to align pricing decisions with customer needs and product value.

• Develop and present pricing models and financial projections to senior leadership, ensuring clarity and strategic alignment.

• Support new product introductions from ideation to rollout, ensuring all stakeholders are aligned and operational processes are in place.

• Oversee operational rollouts of pricing changes, including managing price lists, discount structures, and pricing tools.

• Regularly analyze pricing performance and customer feedback to identify optimization opportunities.

• Build and maintain dashboards and reporting tools to monitor pricing effectiveness and guide decision-making.

What You'll Bring:

• 5-8 years of Pricing Strategy and Analytics experience, preferably within top consulting firms, SaaS, or software companies with diverse product lines and customer segments.

• Proven expertise in conducting customer research to inform pricing decisions, including experience with tools like Conjoint Analysis, Gabor-Granger, or Van Westendorp.

• Demonstrated ability to develop and execute pricing strategies that drive revenue growth and improve customer satisfaction.

• Experience working cross-functionally to create and execute packaging and pricing proposals.

• High tolerance for ambiguity and a collaborative mindset to drive initiatives across business units.

• Strong analytical and financial modeling skills, with advanced proficiency in Microsoft Excel, Tableau

• Familiarity with business systems like Salesforce, Salesforce CPQ, or other pricing tools.

• Exceptional communication skills, with the ability to clearly present recommendations to executive leadership.

• BA/BS degree in Economics, Management Science, Business, Applied Math, Statistics, Finance, Analytics or related field.
• MBA preferred.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $124,400 USD - $166,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.