Pricing & Offer Manager (1325)

Pricing & Offer Manager | Ripple Fiber 

We are looking for a Pricing & Offer Manager to join our growing team. 

About Ripple Fiber 

At Ripple Fiber, we deliver more than high-speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future. 

We believe the biggest wave starts as a ripple. 

About our culture 

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development. 

About the role 

Ripple Fiber is seeking a highly analytical and strategic Pricing & Offer Manager to lead the development, deployment, and optimization of our pricing strategies and offers for both acquisition and retention. This role will sit at the center of commercial decision-making and play a critical role in driving subscriber growth, revenue performance and competitive positioning.

The ideal candidate combines strong financial and analytical capabilities with practical go-to-market execution experience. They understand how pricing and promotional strategy influence consumer behavior, channel performance, product mix, and long-term customer value.

This individual will work cross-functionally across Marketing, Sales, Finance, Operations, Analytics, and Customer Experience to ensure pricing and promotional strategies are financially sound, operationally executable, and commercially effective.

Responsibilities: 

• Develop and manage residential and small business pricing strategies across broadband products and service tiers.
• Design acquisition and retention offers that balance subscriber growth, profitability, competitive positioning, and long-term customer value.
• Evaluate pricing ladders, promotional structures, discounts, incentives, and bundle strategies to improve conversion and customer mix.
• Support market-level pricing recommendations based on competitive dynamics, penetration goals, and financial objectives.
• Help establish pricing and offer governance processes to improve organizational alignment and consistency.
• Build financial models to evaluate pricing changes, promotional investments, and customer lifetime value impacts.
• Analyze offer performance across acquisition, retention, and win-back initiatives.
• Quantify impacts to ARPU, margin, payback periods, churn, and overall revenue performance.
• Partner with Finance and Analytics teams to forecast offer outcomes and measure commercial performance.
• Develop scenario modeling to support executive decision-making and strategic planning.
• Coordinate the operational deployment of pricing and promotional changes across systems, sales channels, marketing campaigns, and customer communications.
• Partner with Marketing and Sales teams to ensure pricing and offers are clearly communicated and effectively executed in-market.
• Work closely with Operations, Customer Care, and Technology teams to ensure offer feasibility and implementation readiness.
• Support testing strategies for new pricing concepts, retention tactics, and promotional structures.
• Monitor and report on pricing and offer effectiveness across all channels, including e-commerce, door-to-door, inside sales, and retention.
• Develop dashboards and reporting frameworks that measure conversion performance, offer adoption, retention outcomes, and promotional ROI.
• Identify trends, risks, and optimization opportunities through ongoing analysis.
• Recommend adjustments to pricing structures, offers, and promotional calendars based on market response and business performance.

Qualifications: 

• Bachelor's degree in Business, Finance, Marketing, Economics, Analytics, or related field.
• 5+ years of experience in pricing strategy, revenue management, offer management, product marketing, financial analysis, or related commercial functions.
• Experience in telecommunications, broadband, subscription services, SaaS, or other recurring revenue businesses strongly preferred.
• Strong financial modeling and analytical skills with the ability to translate data into actionable business recommendations.
• Advanced proficiency in Excel and experience with reporting and analytics platforms.
• Ability to manage multiple initiatives in a fast-paced, high-growth environment.
• Strong cross-functional collaboration and communication skills.
• Experience working with sales, marketing, finance, and operational teams on go-to-market initiatives.
• Comfortable balancing strategic thinking with hands-on execution.

What Success Looks Like

• Pricing and promotional strategies consistently drive subscriber growth while improving long-term revenue quality.
• Acquisition and retention offers are financially disciplined, operationally executable, and easy for customers and sales teams to understand.
• The business develops stronger governance and visibility around pricing and promotional decisions.
• Commercial teams gain faster insight into offer performance and optimization opportunities.
• Ripple Fiber improves conversion performance, customer retention, and competitive differentiation through smarter pricing and offer management.

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you’re passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you. 

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.