Payroll Managed Service Specialist

Job Description
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Specialist in US payroll and benefits. You will be responsible for delivering accurate, compliant, and reliable end-to-end payroll support for customers using HiBob's US payroll solutions. Acting as a trusted operational partner, this role ensures payroll processes run smoothly through proactive checks, expert handling of exceptions, and close collaboration with internal and external partners. The specialist plays a critical role in reducing customer effort, protecting employee pay accuracy, and upholding HiBob's payroll quality standards across every pay cycle.
**Note: We will only consider candidates who can work EST due to business need **
Job Requirements
Requirements

• Experience in a Managed Services or Bureau environment
• Demonstrable US payroll experience in a fast-paced, multi-client environment.
• Strong knowledge of US payroll legislation, Tax regulations, and statutory payments.
• Experience handling high-volume payroll processing with accuracy and efficiency.
• Proven ability to optimize payroll processes and drive improvements.
• Strong analytical skills with the ability to identify payroll discrepancies and anomalies.
• Excellent communication skills to explain complex payroll matters clearly to clients and internal teams.
• Experience using payroll software (bonus points for HiBob Payroll, Sage, Xero, or other cloud-based solutions).

Advantages:

• Experience in Saas technology along with Payroll
• Previous experience working with global teams
• Previous experience with Enterprise Customers
• Experience onboarding customers into a new managed service/ outsource function
• Experience using tools such as; Zendesk, Slack, & Asana
• Experience working with APIs and integrations

Job Responsibilities
What will you do?
As our Payroll Managed Service Specialist, you will:

• Serve as the primary contact for payroll processing and issue resolution within the Managed Services Bureau.
• Ensure payroll accuracy through thorough reviews and compliance with statutory requirements.
• Handle high-volume payrolls, maintaining efficiency and quality under tight deadlines.
• Proactively identify process improvements to enhance the bureau's payroll service delivery.
• Support new client onboarding, ensuring data accuracy for retrospective and parallel runs.
• Assist in training and mentoring junior payroll team members.
• Effectively escalate complex issues while maintaining clear communication with client.

Base salaries for this role range from $85,000 - $110,000 per year.
As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission.
When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates' depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.
Benefits
Why work with us
At HiBob we are committed to creating an excellent employee experience. Our bobbers, culture, and additional benefits all make bob a great place to work, come join us! We offer a competitive compensation package that includes salary, benefits, and pre-IPO equity. We have a beautiful office located in NYC and remote bobbers coast to coast.

• Stock options at a high-growth unicorn startup
• 100% subsidized medical, dental, and vision coverage for employees
• 401(k) with a 3% company match starting from Day 1
• Hybrid working model for bobbers in the NY metro area
• Work from home allowance to get your home office set up!
• Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
• Annual Headspace subscription and wellness benefits
• Two social impact days per year for volunteering
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
• Fun and frequent social events (in-person and virtual)
• We love birthdays - take the day off and receive a special gift

Location Eligibility: While this is a remote position, [Company Name] is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA. Candidates must reside in one of these states to be considered for employment
Join HiBob and be part of a dynamic, people-centric organization where your impact will shape the future of work. Apply now and unleash your potential in a supportive, inclusive environment that celebrates your uniqueness.