Payment Operations Specialist

Payment Operations Specialist, Technical Operations

Department: Payment Operations  |  Location: Remote — United States  |  Reports To: Director of Trust and Safety
Schedule: Includes Saturdays and Sundays, with two consecutive days off during the week.

Position Overview:

The Payment Operations Specialist supports the day-to-day health of FastSpring's payment ecosystem for our network of 2,500+ sellers, with a focus on chargeback management, KPI tracking, and issue resolution across multiple processors and regions. Working closely with senior team members, this role helps manage chargebacks, monitor payment performance, and investigate anomalies while supporting cross-functional efforts to reduce risk and improve the seller experience. It is an entry-to-early career role with room to grow into payments, risk, and fraud.Responsibilities & Goals:

• Assist with the end-to-end chargeback process, including preparing and submitting representments.
• Monitor chargeback volumes, win rates, and related KPIs using existing reports and tools.
• Coordinate with sellers and internal teams to collect supporting documentation for dispute responses.
• Monitor payment processor dashboards and alerts to identify potential issues or disruptions.
• Support Tier I–II payment-related inquiries from sellers and internal teams.
• Investigate routine issues involving settlements, refunds, disputes, or processor behavior.
• Help document and maintain standard operating procedures (SOPs) for chargebacks and payment operations.

Experience & Qualifications:

• 1+ years of experience in payments operations, chargebacks, customer support operations, finance operations, or a related role.
• Basic understanding of card payments and the chargeback/dispute lifecycle.
• Exposure to chargeback processing, payment processors, or merchant-of-record environments is a plus.
• Strong attention to detail and ability to follow documented processes.
• Strong organizational and communication skills.
• Interest in learning more about risk, fraud, and payment optimization.
• We welcome candidates from a range of backgrounds and experiences who bring fresh perspective to payment operations challenges.

Technology & Systems:

• Comfortable working with data, dashboards, and spreadsheets.
• Familiarity with payment processor dashboards or dispute management tools is a plus.
• Comfortable working across multiple platforms and systems in a fast-paced, globally distributed environment.