Partner Engagement Desk (PED) Specialist - Malaysia - Remote

Partner Engagement Desk (PED) Specialist - English/Thai - Remote

Microsoft Consulting Group — Malaysia

Role Summary

The PED Specialist plays a pivotal role in enabling Microsoft partners across Asia to navigate investment programs, accelerate deal execution, and drive operational excellence. This role is designed to scale partner support by providing actionable insights, coaching program utilization, and facilitating cross-solution collaboration. The PED Specialist is not a sales or solution expert, but a strategic enabler who ensures partners are equipped with the right tools, knowledge, and connections to succeed.

Key Responsibilities

Partner Enablement & Coaching

• Guide to partners through Microsoft’s investment programs (e.g., Azure Innovate, Copilot Accelerate, CSI, MCI) with a focus on partner-led motions.
• Coach partners on building and managing their pipeline, including inbound nominations and co-sell readiness.
• Conduct regular partner check-ins, onboarding sessions, and deal coaching reviews to support opportunity progression and program compliance.

Operational Execution

• Manage day-to-day operational requests including, mailbox management, and data hygiene.
• Track and report on KPIs such as opportunity stage movement, win rates, and program funding impact.
• Maintain and update business process documentation, FAQs, and partner-facing resources.

Insights & Reporting

• Generate and analyze dashboards to provide partner insights to PDMs, PDMMs, and Segment Leaders.
• Identify trends and gaps in partner performance and recommend actions to improve engagement and outcomes.
• Support monthly business reviews and performance tracking across solution areas.

Cross-Functional Collaboration

• Act as a liaison between partners and internal Microsoft stakeholders (e.g., PDMs, solution area leads, investment desks).
• Help partners navigate Microsoft’s organizational structure, including identifying opportunity owners and escalation paths.

Required Qualifications

• 3+ years of experience in partner operations, business program management, or customer success roles.
• Strong understanding of Microsoft’s partner ecosystem and investment programs.
• Excellent communication and interpersonal skills; ability to work across cultures and time zones.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook); strong Excel skills are essential.
• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.

Preferred Attributes

• Experience supporting partners in cloud transformation or digital sales environments.
• Familiarity with, co-sell motions, and Microsoft Commerce Incentives (MCI).
• Ability to manage multiple priorities in a fast-paced, matrixed environment.
• Language proficiency in English, Japanese

Benefits:

Inviso is focused on creating an environment where employees feel valued and supported. Our employee benefits reflect this, with a compensation package that is competitive, fair, and flexible. Our benefits in Malaysia include inpatient and outpatient medical care, paid annual leave and public holidays, plus an annual training allowance.

Why You’ll Love Working at Inviso:

• Do work that matters. We are a global technology and business consulting firm that helps organizations implement AI, modern data platforms, and digital marketing strategies.

• Work somewhere people choose to stay. Our low attrition, strong average tenure, and employees who have spent 10, 15, or even 20 years with Inviso speak volumes about our culture and how we care for our people.

• Bring your ideas and be heard. You will join a collaborative, people-first environment where ideas matter, contributions are recognized, and excellent work creates real opportunities for growth.

• Keep learning and growing. Inviso invests in employees through continuous learning, mentorship, collaboration, and career development across a diverse global organization.

• Join a company with deep industry credibility. Inviso has worked closely with Microsoft for more than 20 years and is proud to be a top-rated supplier and Managed Partner with numerous credentials.