Operations Support Specialist

The role:

SoFi Bank is seeking a talented Operations Support Specialist to take on a fast paced and rewarding opportunity within our organization. As an Ops Support Specialist, you will be responsible for maintaining strong relationships with our investors, post-closing teams, and other financial professionals, to help deliver high-quality loans. At SoFi Bank we believe our ideals and values within our walls should match that of the communities we serve. We strive to create a culture that embraces diversity, equity, and inclusion while encouraging innovation and courage to tackle whatever barriers exist between our customers and their mortgage goals.

What you’ll do: 

80% - Administrative

• Manages an active loan pipeline of outstanding collateral documents, and email inbox,
• Process all received mail, label and file documents by assigned investor,
• Scan loan documents into imaging repository system, and update tracking via LOS,
• Shipping and/or upload of loan documents per investor guidelines and provide accurate manifests,
• Forward documentation to appropriate document custodian upon request,
• Researches and resolves loan exceptions identified through the document custodian review process,
• Engage with title companies and county recorders offices as appropriate,
• Maintains accurate updates of actions taken to resolve delinquent loans,
• Meets team SLA’s and ensures loan success.

20% - Communicating

• Escalates issues to leaders as appropriate to create action plans for loan resolution,
• Assist with production and other projects as needed.

Travel Required: None

• On-site Position

Please note the above percentage breakdowns are estimates and are based on overall team and market conditions.

What you’ll need:

• Experience with Encompass is a plus
• Must be a team player with strong attention to detail and able to work independently.
• Strong business acumen and ability to interface with internal and external customers alike.
• Demonstrate behaviors which are aligned with the organization’s desired culture and values.
• Basic understanding of mortgage documentation preferred
• Conventional, FHA and VA experience a plus
• Excellent interpersonal and communication skills
• Strong analytical and organizational skills with high attention to detail and accuracy
• Highly motivated with a passion for success and delivering remarkable service
• Proficiency in Microsoft Office

Education and Experience

• A minimum of 1 year of mortgage experience
• High School diploma or GED required

Professional Licenses or Certifications

• No license required