Operations & Process Improvement Specialist

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.
We’re actively seeking a talented Operations & Process Improvement Specialist to join our Global Procurement Solutions in Charlotte, NC.
• This role is on-site. You’ll work at our brand new Charlotte, NC office.

As a Operations & Process Improvement Specialist you’ll move Pacific Life, and your career, forward by using your experience, AI and other applications to analyze operational data, identifying inefficiencies, and recommending improvements. Your insights will help drive strategic decisions, optimize processes, and enhance overall productivity across departments.
How you’ll help move us forward:

• Utilize AI and process automation to analyze procurement and operational data to identify trends, opportunities, and process inefficiencies.

• Develop and maintain dashboards, KPIs, and reports to support procurement strategy and performance tracking.

• Translate data into actionable insights that inform sourcing strategies, supplier performance, and spend optimization.

• Collaborate with procurement, finance, and business stakeholders to understand requirements and align on improvement initiative prioritization.

• Lead the design, documentation, and implementation of procurement processes and workflows.

• Manage change initiatives, build workflow documentation and develop training strategy and materials, ensuring stakeholder alignment and adoption of new processes or tools.

• Support procurement systems and tools by ensuring data integrity, appropriate process and system controls and process compliance.

• Monitor and evaluate the impact of implemented changes and continuously refine processes for efficiency and scalability.

The experience you bring:

• Bachelor’s degree in Business, Supply Chain, Data Analytics, a related field or equivalent experience.

• 5+ years of experience in operational analysis, procurement analytics, or business process improvement.

• Proficiency in data analysis and reporting tools (e.g., Excel, Power BI, Tableau, SQL).

• Strong understanding of procurement processes, sourcing strategies, and supplier management.

• Experience in business process design, documentation, change management and implementation.

• Excellent communication and interpersonal skills with the ability to influence and collaborate across functions.

• Familiarity with change management methodologies and tools.

What makes you stand out:

• Experience with procurement systems (e.g., PeopleSoft, Coupa, Oracle).

• Knowledge of Lean, Six Sigma, or other process improvement methodologies.

• Project management experience or certification (e.g., PMP, CAPM) is a plus.

• Strong verbal and written communication skills

• Experience with AI, development of AI agents & process automation tools

• Experience in a global company and delivery of projects & initiatives impacting markets with complex, varied requirements

You can be who you are.
People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment through Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

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Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.