The Operations Manager leads departmental procedures, providing guidance and support for operational efficiency and customer service excellence across departments.
Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products. www.carotek.com
Summary
The primary mission of this position is to provide leadership, management, implementation and compliance with all departmental procedures and initiatives in order to maintain the highest degree of efficiency and excellence in customer service.
Reporting Structure
The Operations Manager reports directly to the President
Direct Reports
Warehouse Manager
Purchasing Manager
Responsibilities
•Provide structure and training on overall direction to all departments within the company
•Develops knowledge of the Carotek Prophet21 (ERP) operating system to provide guidance to all groups as well as make recommendations for improvements
•Provide operational support for Carotek Division Managers
•Provide input for the yearly operations plan
•Review and manage current initiatives as assigned by the Carotek President
•Provide proactive communication to all groups
•Initiatives include but are not limited to:
o Working in conjunction on Pricing Policies and programs as directed by the Pricing Manager
o Coordinating with the purchasing team regarding operational efficiencies
o Warehouse - Shipping & Receiving coordination
o Assisting Accounting department with reporting from P21
•Strategic planning and execution to enhance profitability, productivity, and efficiency throughout the company’s operations
•Works with management team and pricing manager to assist in developing reporting from P21 ERP for sales, inside sales team, gross margins, pricing deviations, credits, open orders, monthly invoicing futures, expediting reports and others as needed
•Interacts regularly with executive team and department heads to ensure that company’s operational priorities are aligned with total company direction
•Investigates and introduces process improvement measures and presents suggestions to executive team for consideration.
• Prophet 21 Portals – setups, maintenance, daily operation
•Recommends and implements techniques to improve productivity, increase efficiencies, reduce costs and maintain up-to-date practices
• Other duties regarding best practices as assigned
General Education and Experience:
Education – Bachelor’s degree with a minimum of three to five years’ experience in a distribution or industrial environment.
Experience – At least three years of experience in a supervisory role and the equivalent of two years’ experience with technical products. Experience with distribution/manufacturing operating systems and Microsoft software is preferred. Experience with ERP systems, data analytics, KPI’s and metrics measures are key to the operations position.
Skills and Knowledge - Strong verbal and written communication skills. Strong problem solving and decision making skills. Analytical and capable of capturing and organizing information that assists with decision making. Ability to provide strong motivational support and work with cross-functional team integral to the success. Must be willing to travel.
Physical Demands - Ability to sit for long periods of time utilizing a telephone, computer, computer screen, and keyboard.
Core Competencies
Coaching: Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.
Competitive: To outperform others who are selling goods or services in the same market.
Customer Focus: Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. (“Customers” can be co-workers, peers or management as well as external consumers of a service such as students, parents, or community members.)
Energy/Drive for Results: Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement. Consistently maintaining a high activity or productivity level and potentially sustaining long working hours.
Individual Leadership / Influence: Using appropriate interpersonal styles and methods to inspire and guide individuals (subordinates, peers, and superiors) toward goal achievement; modifying behavior to accommodate tasks, situations, and individuals involved.
Positive Outlook: Promotes and contributes to the idea of a positive prospect for the future of a company. Shares success freely with subordinates, peers and superiors. Offers ideas for improvement of the company professionally and as a means for making the company GREAT!
Problem Solving / Analytical Thinking: Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary.
www.carotek.com www.sun-source.com
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy
Top Skills
Data Analytics
Kpi'S
Microsoft Software
P21 Erp
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