Operations Coordinator

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.

Job Summary:

The Operations Coordinator supports Population Health Operations by managing referral workflows, coordinating staffing and licensure processes, facilitating onboarding activities, and ensuring consistent operational quality. This role enables efficient service delivery, strong client performance, and seamless coordination across internal teams.

Essential Responsibilities

Operational Support

• Manage and assign incoming referrals in Guiding Care and route self‑referrals appropriately.
• Maintain licensure tracking documents and send required notifications for updates or renewals.
• Produce and distribute staffing reports and quality data; submit required data to internal and client partners.
• Administer CareFirst platform access, including system setup, password resets, and coordination with IT.

Onboarding & Workforce Coordination

• Facilitate onboarding for new hires across Operations Support and Care Management, including systems access, training coordination, and removal of staff from systems upon termination.
• Add RN hires to licensure trackers, validate Nursys data, and provide licensure guidelines and operational presentations.
• Generate licensure repayment agreements and ensure accurate submission to HR.
• Maintain onboarding and new‑hire tracking tools; send welcome communications and respond to the Welcome mailbox.
• Support identification and coordination of SMEs for training and upskilling requests.

Policy & Compliance Support

• Assist in the annual update and posting of Pop Health Operations policies, ensuring SME input and VP approval.
• Maintain Quality and Population Health policy trackers and update PowerDMS as required.

• Support annual Business Continuity Plan reviews and documentation updates.

Recognition & Engagement

• Manage all rewards and recognition expense requests, processing, and purchases.
• Oversee Care Crew activities, membership, and staff feedback collection to drive engagement.

Process Improvement & Project Coordination

• Ensure operational projects and recurring processes are delivered accurately and meet internal and client standards.
• Monitor schedules, risks, and scope to maintain quality and timeliness.
• Identify, propose, and support process improvement initiatives that increase efficiency and reduce cycle times.

Issue Resolution & Internal Collaboration

• Research and resolve issues related to incentive payments, equipment, system access, and licensure reimbursement.
• Collaborate with cross‑functional partners—including Quality, Training, Shared Services, and client teams—to ensure effective service delivery and issue resolution.
• Escalate operational issues appropriately and follow through to closure.

Communication & Administrative Support

• Communicate trends, issues, and operational updates clearly in both written and verbal formats.
• Support administrative needs such as meeting coordination, collateral creation, note‑taking and distribution, reporting, and preparation of operational materials.
• Maintain accurate documentation of all communications and client information using internal tools.
• Represent and promote Population Health Operations capabilities to internal stakeholders.

Other Duties

• Perform other responsibilities as assigned to support operational excellence.

Specific Skills/ Attributes:

• Process-oriented, strong troubleshooting and problem-solving skills..
• Thrives in a dynamic, ever-changing, fast-paced, rapid cycle development environment.
• Able to drive to completion of outcomes not just tasks.
• Strong organization and prioritization skills
• Strong verbal, written, and presentation skills.

Qualifications:

• 4-year degree/diploma or equivalent operational experience.
• Meeting facilitation experience preferred.
• Project management or Six Sigma experience preferred.
• Knowledge of the healthcare, and/or managed care industry required
• Proficiency using MS Office - Word, Excel, Visio, PowerPoint, and Outlook
• Experience working in cross-functional work groups.