Supports business and product operations by monitoring KPIs, analyzing data, coordinating cross-functional workflows, documenting processes, resolving operational issues, and assisting process improvement initiatives. Participates in Agile ceremonies, maintains dashboards and reports, follows up on dependencies, and helps ensure timely execution across product, engineering, and business teams.
This is a remote position.
The Operations Analyst will support operational efficiency by monitoring processes, analyzing operational data, coordinating workflows, and ensuring smooth execution across teams. This role is ideal for early-career professionals who are detail-oriented, structured, and interested in operations, process improvement, and business execution.
Key Responsibilities
- Support day-to-day business and product operations activities.
- Track operational metrics, KPIs, and performance dashboards.
- Assist in coordinating workflows across product, engineering, and business teams.
- Document operational processes, SOPs, and workflow improvements.
- Identify process gaps and support efficiency improvement initiatives.
- Assist in resolving operational issues and escalations.
- Support reporting and data analysis for operational decision-making.
- Participate in Agile ceremonies and cross-functional meetings.
- Ensure timely follow-up on tasks, dependencies, and deliverables.
Required Qualifications
- 3-5 years of experience (internships or academic projects included).
- Strong analytical and organizational skills.
- Good communication and coordination abilities.
- Basic understanding of business operations or process management.
- Ability to work in a structured, fast-paced environment.
Technical Skills
- Microsoft Excel / Google Sheets (data tracking and reporting)
- Basic data analysis and reporting
- Process mapping and documentation
- KPI tracking and dashboard understanding
- Familiarity with Agile workflows
- Exposure to tools such as Jira or similar task management systems (preferred)
- Basic understanding of business process improvement concepts.
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
