About Kintsugi
Kintsugi is revolutionizing sales tax compliance for modern businesses. Our AI-driven platform simplifies tax compliance for e-commerce, SaaS, and other growing companies, ensuring they stay compliant across multiple jurisdictions. As we scale, we’re looking for a detail-oriented and customer-focused Onboarding Manager to help businesses seamlessly integrate with our platform.
About the Role
As an Onboarding Manager, you will play a critical role in ensuring new customers successfully onboard and understand how to use our platform. You’ll follow a well-defined process to guide businesses through setup, answer their questions, and ensure a smooth transition to using Kintsugi effectively. This role is remote-friendly within the US.
Key Responsibilities
• Own the end-to-end customer onboarding experience, ensuring businesses are successfully set up and fully understand our software.
• Follow a structured onboarding process to guide businesses step by step.
• Educate customers on how to use Kintsugi, troubleshoot initial setup issues, and proactively address common questions.
• Track onboarding progress and identify opportunities for process improvements to enhance customer experience.
• Collaborate with sales, product, and support teams to ensure a seamless transition from sale to onboarding to ongoing usage.
• Gather customer feedback to refine onboarding strategies and improve user adoption.
• Maintain clear documentation and resources for onboarding best practices.
What We’re Looking For
• 2+ years of experience in onboarding, customer success, account management, or a similar role.
• Strong communication and customer service skills—comfortable guiding customers and answering their questions.
• Detail-oriented with excellent organizational skills to keep track of multiple onboarding processes simultaneously.
• Experience with SaaS platforms or technical onboarding processes is a plus.
• Ability to work independently while following a structured process.
Compensation & Benefits
• Salary: $60,000–$90,000 per year, depending on experience.
• Health, dental, and vision insurance.
• 401(k) coming soon.
• Remote-friendly within the US.
Join us and help businesses take control of their sales tax compliance with ease!
Interested? Apply now!
Similar Jobs
%20copy.jpg)
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
