Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
A day in the life
As a Guest Onboarding Consultant — Toast's version of an Implementation Specialist — you partner directly with restaurant owners to bring their Toast platform to life. Working alongside the Core Onboarding Consultant, you specialise in onboarding Toast Modules, guiding customers through configuration, setup, and go-live preparation. You'll manage multiple onboarding projects at once, acting as a trusted advisor who combines product expertise with project management skills to deliver a seamless experience. To thrive as an Onboarding Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous fast-paced environments!
What you'll do (Responsibilities)
- Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Onboarding phase before Go-Live.
- Conduct consultation meetings with customers, walking them through Toast's guest-facing modules (e.g. Online Ordering, Toast Tables, Loyalty, Gift Cards, Catering & Events,etc.)
- Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilise Toast modules.
- Responsible for consulting with clients to determine configuration needs before go-live and communicating any unique needs to the wider project team.
- Raises requests on behalf of customers when technical issues arise during onboarding
- Acts as a product expert and trusted advisor, answering customer questions and troubleshooting issues during the onboarding journey.
- Observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
- Shares process knowledge and product expertise with the wider team
- Leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
- Manage several onboarding engagements simultaneously.
What you'll need to thrive (Requirements)
- 3 + years of experience in a role responsible for customer satisfaction and business operations or restaurant industry experience.
- Success operating independently and navigating competing priorities in a constantly changing environment
- Proven track record of success in meeting and exceeding goals
- Excellent communication, organizational, and influencing skills
What will help you stand out (Non-essential Skills/Nice to Haves)
- 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
- Experience working in the tech industry or for a SAAS company
- Training, teaching, or development experience
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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