Jobs at Toast

Conduct Mandarin-language discovery calls, product demonstrations, quoting, contract negotiation, and closing for Toast’s restaurant technology platform. Follow up on marketing-qualified leads, generate referrals, understand competitive positioning, and support successful customer onboarding. Build trusted relationships with Mandarin-speaking restaurateurs while meeting sales targets and communicating internally in English.

Lead Toast’s global People Analytics function across data engineering, analytics, data science, and employee listening. Set the people data and reporting strategy, establish trusted metrics and governance, partner with executives on workforce decisions, measure People program impact with Finance, and build scalable self-service analytics. Manage a distributed US and India team, oversee executive and board-level workforce analysis, and collaborate with privacy, legal, People technology, AI, and data engineering teams.

Design, build, and operate backend services for Toast’s Business Map platform, including location and organization APIs. Own features from design through production rollout, testing, monitoring, and feature-flagged deployment. Collaborate with partner teams, participate in on-call support, resolve production issues, write technical designs, conduct code reviews, and mentor newer engineers.

Own product strategy, roadmaps, backlogs, and execution for Toast Enterprise’s critical product areas. Partner with engineering, design, R&D, customers, external development teams, and go-to-market functions to deliver strategic features, integrations, and platform offerings. Improve product-market fit for enterprise restaurant customers, monitor team performance and system health, communicate product updates, and advocate for customer needs and AI-enabled product development.

Own the architecture, development, deployment, and ongoing optimization of enterprise Workday integrations. Partner with HR, payroll, finance, security, and technology stakeholders to translate business needs into secure, scalable designs. Lead troubleshooting, monitoring, governance, release testing, documentation, and production support while mentoring integration peers. The role requires deep Workday integration expertise, strong architecture judgment, knowledge of HR data and processes, and experience delivering complex integrations in enterprise environments.

Build and scale mission-critical tips, earnings, and payroll platforms for restaurant employees. Own systems end to end, lead complex projects from design through deployment, improve reliability and correctness, collaborate with product and design, review code, mentor engineers, and deliver scalable backend services that affect employee pay and product revenue.

Build and deliver backend payment-processing features using Kotlin, scalable APIs, microservices, and containerization. Develop automated tests, monitor feature rollouts, collaborate with UX and product management, and participate in design and code reviews. The role supports Toast’s unified payments platform and requires East Coast working hours.

Leads Toast’s managed marketing program, setting its strategy, service model, operating standards, roadmap, and economics. Builds and develops a leadership team, establishes scalable workflows, playbooks, capacity models, QA frameworks, dashboards, and performance rituals. Oversees customer outcomes, retention, expansion, service quality, compliance, and cost to serve while partnering across Product, Sales, Customer Success, Legal, and Finance. Drives continuous improvement through standardization, automation, AI, customer insights, and multi-channel marketing expertise.

Own Toast Ticketing from open beta through product-market fit, general availability, and scale. Lead roadmap strategy, weekly engineering delivery, customer research, commercialization, pricing and packaging, GTM enablement, customer escalations, and business metrics. Partner with engineering, design, sales, onboarding, marketing, and leadership while using customer insights and data to prioritize product decisions and drive ticket sales and revenue growth.

Founding Retail BDR for Toast90: build prospect lists and perform high-volume outreach (80+ activities/day) to convenience stores, grocery and bottle shops; qualify leads, schedule meetings for Account Executives, use Salesforce to track activity, partner on sales strategy, and position the Toast Retail solution against competitors.

Leads Toast’s enterprise Enablement strategy across learning design, knowledge management, customer training, certification, and internal enablement. Drives AI-era transformation, customer product activation, self-service, employee proficiency, and role mastery. Partners with Product and Customer Care on AI-ready knowledge and self-service strategy, establishes metrics and governance, leads product-launch education, and reports enablement impact to senior leadership.

Lead the POS Payments Experience engineering team, delivering reliable Android and web-based payment products. Drive planning, cross-team execution, technical direction, architecture, quality, monitoring, and production issue resolution. Partner with product and UX leaders, hire and develop engineers, and champion AI-assisted development practices.

Define and measure quality standards for Toast IQ, an AI assistant for restaurant operators. Review real user sessions, identify recurring failures, build labeled evaluation datasets, validate fixes, create regression cases, lead reviewer calibration, and translate findings into product priorities. The role also involves using AI coding tools to build review interfaces, automate analysis, monitor failures, and prototype improvements. Restaurant expertise, detailed analysis, structured data skills, and clear communication are central; formal product management experience is valued but not required.

Leads fraud analytics strategy for digital payments, defining risk frameworks, fraud metrics, and analytical models. Partners with Product, Engineering, and Risk Operations to turn insights into scalable fraud mitigation solutions. Manages external data sources, defines requirements for production data pipelines, and establishes best practices for risk measurement and modeling. Serves as a senior thought leader influencing cross-functional stakeholders and executive decision-makers.

Design, build, deploy, and maintain resilient, scalable software for Toast Delivery Services. Develop real-time delivery tracking, driver matching, pricing, refunds, and payment-related systems. Solve distributed-systems and scaling challenges, integrate with partner APIs, uphold production reliability, promote strong engineering practices, and mentor teammates.

Leads an engineering team delivering Quoting, Catalog Management, and go-to-market technology. Oversees technical decisions, delivery planning, code reviews, quality assurance, release planning, incident resolution, stakeholder collaboration, and team development. Partners with Sales, Product, RevOps, and Data Analytics leaders while driving scalable solutions across Salesforce CPQ, Product Catalog, and related systems. Champions AI-assisted development and contributes to complex architecture and implementation efforts.

Lead credit risk strategy for lending products by analyzing portfolio performance, identifying risk drivers, refining underwriting and pricing policies, and conducting A/B tests. Partner with Data Science to develop and monitor credit models, while building AI-enabled workflows that automate analysis and surface risk signals. Collaborate cross-functionally with Risk, Product, Engineering, Operations, and Data Science to support scalable fintech growth and compliant automated credit decisioning.

Build and optimize automated release engineering systems, including CI/CD pipelines, build and deployment tooling, and AWS cloud infrastructure. Ensure software delivery quality, security, compliance, and reliability. Lead complex projects, participate in on-call support, mentor teammates, and promote technical excellence. The role uses Go, Java/Kotlin, TypeScript, GitHub Actions, PostgreSQL, DynamoDB, Backstage, AWS, and AI development tools.

Conducts high-volume outbound and inbound outreach to prospective businesses, qualifies their needs, and schedules meetings for Account Executives. The role requires at least 100 daily outreach activities, effective communication across calls, email, and social channels, and strong organization, resilience, accountability, and customer empathy. High performers receive structured development toward an All-Bound Sales Development role and eventually a full-cycle Account Executive position.

Lead a four-person engineering team building a new product from concept through MVP and beyond. Act as a player/coach by writing code, fixing bugs, triaging customer issues, shaping architecture, and driving rapid weekly sprints with Product. Establish lightweight engineering practices, coordinate cross-team dependencies, incorporate modern tools, and maintain close customer feedback loops while balancing speed, quality, and long-term viability.