Motorsports XiL Support Engineer

Description
Onsite: This role is categorized as onsite. This means the successful candidate is expected to report to Concord, NC on a full-time basis. This position is scheduled for the afternoon shift , running from 10:30 AM to 7:00 PM, with the possibility of weekend work as needed.
The Role
We're looking for a hands-on, detail-oriented Motorsports Simulation Operations Support Engineer to join our team at the GM Motorsports. This role is critical to ensuring the smooth operation, maintenance, and reliability of high-performance simulation systems that support our race teams.
The ideal candidate will be a strong troubleshooter with a passion for solving complex technical issues and a proactive approach to system maintenance. You'll be the go-to person for making sure our simulators are running at peak performance-supporting the drivers, engineers, and teams that rely on them.
What You'll Do
System Support & Troubleshooting:

• Diagnose and resolve hardware, software, and network issues affecting simulator operations.
• Provide real-time technical support during simulation sessions, ensuring minimal downtime.
• Coordinate with cross-functional teams to escalate and resolve persistent or complex issues.

Maintenance & Reliability:

• Develop and implement preventive maintenance schedules to maximize simulator uptime.
• Track system health and performance and perform routine checks to identify potential failures before they happen.
• Maintain logs of maintenance activities and system updates.

Operations & Performance:

• Ensure all simulator systems are calibrated, configured, and optimized for daily use by race engineers and drivers.
• Support software updates, system integrations, and configuration changes as needed.
• Collaborate with engineering teams to ensure simulation hardware/software meets current technical requirements.

Documentation & Process Improvement:

• Create and maintain clear technical documentation, including system diagrams, checklists, and SOPs.
• Identify opportunities to improve system reliability, reduce downtime, and streamline operations.

#LI-LP2
Additional Description
Your Skills & Abilities (Required Qualifications)

• 5 or more years of industry related experience
• 2+ years of hands-on experience supporting or maintaining Driver-in-the-Loop (DIL) simulator or related systems -preferably within a motorsports environment or other high-performance vehicle development programs.
• Strong troubleshooting skills across hardware, software, and networks.
• Comfortable working in high-pressure, fast-paced environments.
• Excellent communication, documentation, and organizational skills.
• This position is for an afternoon shift, with core working hours from 10:30 AM to 7:00 PM . Availability for occasional weekend work is required based on project or operational needs.
• This job may be eligible for relocation benefits.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience working with race teams or in a motorsport simulation environment.
• Familiarity with simulation platforms and tools such as rFpro, Concurrent Real-Time systems, and Driver-in-the-Loop (DIL) setups.
• Proficiency in scripting or automation using Python or C#.
• Understanding of vehicle dynamics, real-time systems, or hardware-in-the-loop (HIL) environments.
• Ability to quickly adapt to evolving tools and workflows in a high-performance engineering setting.

About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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Non-Discrimination and Equal Employment Opportunities (U.S.)
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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
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