Ministry Support Director (eFam Campus)

At Elevation Church, we look to link arms in ministry with those who are passionate about stepping into their God-given calling. While we’re a staff from all different backgrounds and walks of life, our mission is the same - to reach people with the Gospel. We’re grounded in scripture and guided by our values, so check out our website (www.elevationchurch.org) to be sure you’re aligned before you step into the application process with us, particularly paying attention to our Beliefs and our Code.

RESPONSIBILITIES

• Oversee the full onboarding process for new volunteers and leaders, including e101 (volunteer training) scheduling, team placement, communication, and gift fulfillment.
• Lead the Volunteer Orientation Team, ensuring a warm and effective experience for all, including bilingual connectors and admins.
• Guide the Connections Team in celebrating first-time guests and faith milestones within 72 hours through calls, texts, and emails.
• Host and support leader development opportunities (e.g., Spiritual Foundations) and collaborate with Regional Directors for effective follow-up on hot leads.
• Streamline onboarding and connection workflows using tools (project management & database systems); manage a thoughtful offboarding process.
• Provide leadership, care, and encouragement to volunteers across both teams, fostering strong community and spiritual growth.
• Partner with online staff and the Guest Experience Data Director to align strategies and track engagement metrics.
• Create and facilitate volunteer training sessions and resources; offer ongoing coaching to help volunteers thrive.
• Ensure clear, timely, and high-quality communication with new volunteers and eFam connections.

MUST-HAVES

• Active participation in a church (we look for a lifestyle that invites people to church, volunteers, is generous, and prioritizes community). 
• Proven experience in leading volunteer teams, especially in onboarding and connections.
• Strong interpersonal skills with a heart for helping people feel seen, valued, and supported.
• Ability to manage multiple priorities and meet deadlines, ensuring timely follow-ups and efficient processes.
• Comfortable using tools like Salesforce, Asana, Google Suite, and virtual communication platforms.
• Detail-oriented and commitment to maintaining the highest standards in all aspects of onboarding and connections.
• Ability to manage multiple projects simultaneously
• Flexible and work well in a fast-paced environment
• Independent worker, but passionate about being a team player
• Familiarity with Elevation Church

NICE-TO-HAVES

• Experience working in a non-profit environment or ministry setting

DAY-TO-DAY

• We’re a Sunday-Thursday work environment. Monday-Thursday, we’re in the office (8:30AM - 5PM); on Sunday, we’re supporting the weekend worship experience either directly in our roles or by choosing a weekly serving opportunity at one of our Elevation Church campuses.
• Travel to your region is required 1-2 times a month to support local leadership development/growth and worship experiences through Watch Parties, City Centers, and Pop Ups. 
• There’s a lot to accomplish each week, so we’re pretty fast-paced. We’re also not afraid to pivot a strategy or project quickly to meet the needs of the weekend - adaptability is a key competence for us.
• Yes, we work hard. But we’re good at playing hard, too. We’re a creative staff, so there’s no shortage of activities around our offices to have some fun!
• You can’t help but grow on our staff. You’ll be around some incredible people.  Professional development opportunities will be all around you, both in structured and unstructured ways.
• We expect you to be disciplined in your spiritual practices - be in your Bible, spend time with the Lord in prayer, meditate on and apply the weekly sermon.  
• Bring your full self to every project, conversation, and initiative at hand.

BENEFITS

• Elevation Church pays 100% of every employee’s medical benefits for full-time staff
• 403b with 4% match
• Dental & Vision benefits
• Paid time off for life, vacations, and rest
• Elevation Church subsidized 6 sessions of counseling annually
• Basic Life Insurance for employee, spouse, and child(ren)