Lead design, delivery, and governance of global Microsoft Dynamics CRM and Power Platform solutions. Architect integrations and data migration patterns for ERP and M&A, manage distributed technical teams and vendors, ensure SDLC compliance, testing, releases, security, and a forward-looking Dynamics roadmap to support enterprise-scale CRM transformations.
The Microsoft Dynamics Technical Lead, reporting into GTech Enterprise Systems, is accountable for delivering scalable, secure, and standards‑based solutions across Grant Thornton’s Microsoft Dynamics CRM ecosystem.
This role serves as the de facto technical authority for all Microsoft Dynamics capabilities, owning the “how and when” of solution design and execution to support standard business as usual operational needs as per the MS Dynamics roadmap demands, as well as Grant Thornton’s ERP rollout strategy, and growth through Mergers & Acquisitions (M&A).
You will lead internal and external technical teams to design, configure, integrate, and deploy Dynamics solutions across our expanding global platform, ensuring alignment with enterprise architecture, SDLC standards, and a cloud-first, out-of-the-box implementation approach.
In partnership with Enterprise Architecture, Enterprise Data & Analytics, and M&A teams, this role is responsible for designing repeatable, scalable data migration and integration patterns to onboard acquired firms into the firm’s Dynamics-based CRM landscape.
Success in this role requires deep Microsoft Dynamics expertise, strong leadership of distributed technical teams, and the ability to translate business requirements into scalable, supportable enterprise solutions, while maintaining a forward-looking roadmap.
Your day-to-day responsibilities include
Technical Leadership & Delivery
- Lead end-to-end delivery of Microsoft Dynamics solutions across the global firm
- Own solution design, ensuring requirements are translated into scalable, compliant technical architectures
- Direct configuration, development, extensions, integrations, and reporting across Dynamics 365 and Power Platform
- Serve as the firm’s senior technical advisor and SME for Microsoft Dynamics, including roadmap and capability evolution
ERP & M&A Enablement
- Define and lead integration efforts between Dynamics and the firms new ERP system
- Architect and oversee M&A onboarding solutions, including:
- Data migration frameworks
- Integration patterns
- Carve-in/carve-out strategies
Architecture & Integration
- Partner with Enterprise Architecture to align Dynamics solutions with enterprise standards and integration patterns
- Collaborate with Enterprise Data & Analytics to define data models, governance, and reporting strategies
- Oversee integrations using APIs, middleware, and event-driven architectures across enterprise platforms
Delivery Governance & Quality
- Ensure adherence to GTech SDLC standards, including:
- Requirements traceability
- Design governance (Design Review Board)
- Testing strategy (unit, SIT, regression, UAT)
- Release and deployment management
- Lead technical teams including developers, integration specialists, data engineers, and system integrators
- Manage vendor and system integrator delivery quality and performance
Testing, Releases & Operations
- In alignment with the testing organization, oversee testing execution across all phases including SIT, regression, and UAT support
- Manage Microsoft release cycles and platform updates, assessing impacts and ensuring adoption readiness
- Support go-live readiness, cutover planning, and post-go-live hyper care
Security & Compliance
- Ensure all Dynamics solutions comply with enterprise security, risk, and data privacy requirements
Business Partnership
- Partner with business stakeholders, product owners, and SMEs to:
- Clarify requirements and acceptance criteria
- Conduct end-to-end impact assessments
- Align to out-of-the-box capabilities before customization
- Maintain and execute against a rolling Dynamics capability roadmap
Technical Skills and Qualifications
- Bachelor’s degree required; advanced degree preferred
- 12+ years of progressive experience delivering global enterprise Microsoft Dynamics 365 solutions
- Proven experience leading full lifecycle implementations (design, build, test, deploy)
- Strong knowledge across Dynamics modules, including:
- Customer Engagement (Sales, Service, Marketing)
- Power Platform (Power Apps, Power Automate, Dataverse)
- Hands-on experience with:
- Dynamics architecture and customization frameworks
- Integrations (APIs, Azure Integration Services, middleware)
- Data migration tools and strategies
- Security models and role configuration
- Strong understanding of:
- Enterprise SDLC and release management
- Testing methodologies and quality assurance
- Agile delivery frameworks (SAFe preferred)
- Experience leading global, distributed technical teams
- Experience managing system integrators and external vendors
- Experience supporting large-scale CRM transformations and M&A integration efforts is a plus
- Strong analytical, problem-solving, and decision-making skills
- Exceptional communication skills with the ability to translate complex technical concepts to business stakeholders
- Ability to influence cross-functional teams and drive alignment across enterprise initiatives
The base salary range for this position is between $187,500 and $359,400. Placement within the pay range is at Grant Thornton’s discretion, and it is based on multiple factors, including but not limited to, job -related knowledge/skills, experience, business needs, progression within the role, geographic location, and internal equity. At Grant Thornton, compensation decisions are dependent upon the facts and circumstances of each position and candidate.
About UsAt Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better.
In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.
In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.
Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets. About the TeamThe team you’re about to join is ready to help you thrive. Here’s how:
• Whether it's your work location, weekly schedule, or flex time off, we empower you with the options to work the way that it best serves your clients and your life. Consistent with the firm's hybrid work model, this position will require in-person attendance at least three days per week, either at a GT office or client site.
• Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.
• We understand that your needs, responsibilities and experiences are different — and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at www.gt.com/careers
• When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we’re taking action for diversity, equity & inclusion at www.gt.com/careers
Here’s what you can expect next:
If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at www.gt.com/careers.
Benefits:
We understand that your needs, responsibilities and experiences are different, and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: https://www.grantthornton.com/careers/rewards-and-benefits
- Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period.
- Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.
Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.
Additional Details:
It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact [email protected].
For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For Massachusetts Applicants only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Grant Thornton does not require or administer lie detector tests as a condition of employment or continued employment.
Grant Thornton LLP (US) Charlotte, North Carolina, USA Office
1415 Vantage Park Drive, Ste 500, Charlotte, NC 28244, Charlotte, United States, 28203
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