The Microsoft Dynamics 365 Technical Lead manages enhancements across the D365 ecosystem, driving technical solutions and aligning with business needs, while ensuring optimal delivery and performance through Agile methodologies.
Microsoft Dynamics 365 Technical Lead
Location: Hybrid (Carmel, IN or Eagan, MN)
Department: Technology / Business Systems
Reports To: Head of Business Applications / IT Delivery Manager
Role Overview
The Microsoft Dynamics 365 Technical Lead will guide the technical vision, design, and delivery of enhancements across our existing Dynamics 365 ecosystem. Working closely with product owners, business stakeholders, and developers, you will steer the ongoing evolution of our D365 platform by managing, refining, and implementing a prioritized enhancement backlog. This role is critical in ensuring that technical solutions deliver measurable business value, improve user experience, support growth, and align with our broader digital strategy.
Key Responsibilities
- Technical Leadership & Architecture
- Serve as the primary technical authority for Microsoft Dynamics 365 (CE/CRM, F&O, or other modules—edit as needed).
- Own the platform’s technical roadmap in alignment with the enhancement backlog and business priorities.
- Provide architectural guidance, ensuring scalable, secure, and maintainable solutions.
- Evaluate and recommend new features, integrations, and platform capabilities to maximize value.
- Backlog Management & Delivery
- Collaborate with Product Owners to refine and validate user stories, acceptance criteria, and priority ranking.
- Translate business requirements into high-quality technical specifications.
- Lead technical estimation, impact assessments, and solution planning.
- Ensure the enhancement backlog is delivered efficiently using Agile methodologies (Scrum/Kanban).
- Hands-On Development & Solution Delivery
- Design, configure, and develop customisations, workflows, plugins, Power Automate flows, and integrations.
- Oversee code quality, technical standards, and best practices across the team.
- Conduct peer reviews and ensure adherence to development, security, and compliance policies.
- Troubleshoot platform issues and drive root-cause analysis to prevent recurrence.
- Cross-Functional Collaboration
- Partner with Business Analysts, QA teams, architects, and third-party vendors.
- Support stakeholders in understanding system capabilities and translating them into actionable enhancements.
- Communicate technical concepts to non-technical users in clear, accessible terms.
- Governance & Continuous Improvement
- Ensure solution designs align with Microsoft best practices and organizational governance.
- Monitor and optimize system performance, reliability, and maintainability.
- Identify opportunities for automation, simplification, and standardization.
- Stay current with D365 roadmap and updates to guide proactive enhancement planning.
Skills & Experience
Essential
- Proven experience as a Technical Lead or Senior Developer working with Microsoft Dynamics 365 (CE/CRM or F&O).
- Strong expertise in solution design, customisations, integrations (REST APIs, Azure Services), and Power Platform.
- Solid understanding of data models, security roles, and system architecture.
- Demonstrated ability to manage and deliver a technical backlog in an Agile environment.
- Excellent problem-solving skills and business outcome–focused mindset.
- Strong communication and stakeholder-management skills.
Desirable
- Experience with Azure DevOps (Boards, Pipelines), CI/CD, and automated testing.
- Microsoft certifications (e.g., MB-600, PL-600, MB-210/310/500/700).
- Familiarity with ETL tools, data migration methods, and enterprise integration patterns.
- Experience with release management and multi-environment D365 setups.
- Experience with Playwright or similar testing frameworks
- Microsoft certifications (particularly CRM-focused)
Personal Attributes
- Outcome-driven with a commitment to delivering value, not just functionality.
- Proactive, collaborative, and comfortable guiding both technical and business conversations.
- Capable of balancing strategic thinking with hands-on delivery.
- Passionate about continuous improvement and modern engineering practices.
Top Skills
Azure Devops
Azure Services
Ci/Cd
Etl Tools
Microsoft Dynamics 365
Playwright
Power Automate
Rest Apis
Similar Jobs
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
The Director of Partnership Strategy for Automotive will lead activation strategies, work with partners and agencies, and develop data-driven solutions to enhance client relationships and improve media spend effectiveness.
Top Skills:
Ctv/OttDv360Google AdsMetaProgrammatic Buying PlatformsYoutube
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
The Senior Product Manager will lead the AIOps product development, focusing on customer needs, product lifecycle, and collaboration with engineers and design teams.
Top Skills:
Api-First DevelopmentSQL
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
As a Product Manager for PagerDuty's App Platform, you will enhance user experience by collaborating with design and engineering teams, defining roadmaps, and ensuring product compliance with standards.
Top Skills:
Analytics ToolsMobile ApplicationsSaaSWeb Applications
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
