Markets Support Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing advanced end-to-end operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business, and cross-business functional support through the lifecycle of a trade. Key responsibilities include ensuring trading and operational activities are completed accurately and before deadlines, researching and resolving complex issues, and simplifying client interactions. Job expectations include being customer oriented and data driven, while focusing on continuous improvement.

Line of Business Job Description:

This position will be on an operations team within the AMRS Exchange Traded Derivatives organization that supports US Listed Option product for Bank of America Securities LLC and Merrill Lynch Pierce Fenner & Smith client bases.  The team is responsible for all operational components of the option trade life cycle, from the moment after execution through settlement.  Some of the job functions include trade date and trade date + 1 position and trade break reporting / reconciliations, trade allocations, exercise instruction, corporate action processing, exercise and assignment balancing, option position transfers and cash reconciliations of trades. Additionally, this position will be responsible for aiding initiative efforts across the US Listed Options organization. This candidate will primarily work with operations teams in Charlotte, NC and Jacksonville, FL, but will have opportunity to liaise with brokers, clients, exchanges, CCPs, compliance, front office and LOB personnel.  The ideal fit for this role is a candidate who possesses a high level of intellectual curiosity and desire to take on process ownership, the ability to network within neighboring teams to develop process understanding

Responsibilities:

• Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management
• Provides simplified client interactions and deepens client relationships across Global Banking and Markets' clients
• Completes accurate, timely clearing and settlement of trades with internal and external counterparties including reconciliation management and governance of trade fails and breaks
• Performs tasks accurately during high volume periods in a team environment
• Improves and simplifies the client experience, reducing manual touchpoints
• Supports the implementation of new processes to improve the overall business operating model
• Identifies and flags potential risks in a timely manner

Required Qualifications:

• Strong PC and Microsoft Excel skills 
• Excellent communication skills are required.

Desired Qualifications:

•  Ability to  multi-task and operate under high pressure situations.

Skills:

• Attention to Detail
• Written Communications
• Data Collection and Entry
• Oral Communications
• Record Keeping
• Recording/Organizing Information
• Strategic Thinking
• Active Listening
• Decision Making
• Negotiation

Shift:

Hours Per Week: