Marketing Services Transformation-Program Management-Executive Director

Job Description
This team is responsible for working with Product and Technology and the marketing teams to build and manage marketing enhancement Backlog. Responsible for communicating roadmap, participating in discovery sessions, and managing change. Will present progress to Senior Leaders across Consumer and Community Banking marketing, collaborate with transformation office on new opportunities and manage AI implementation programs.
As the Marketing Strategy-Program Management-Executive Director on the Marketing Services Transformation team, you should be a visionary and an accomplished Marketing Program Manager with deep expertise in technology, product backlog management, and potential AI expertise. You will lead high-impact, cross-functional programs, driving innovation and operational excellence across Marketing channels. You will possess advanced leadership and presentation skills, a proven ability to manage complex product portfolios, and a track record of delivering transformative business results.
Job Responsibilities:

• Provide oversight and strategic direction for large-scale, multifaceted programs that advance organizational objectives and marketing transformation.
• Oversee the management of product backlogs, ensuring prioritization aligns with business goals and market opportunities. Champion the adoption of cutting-edge technologies, including AI and automation, to drive competitive advantage.
• Lead the end-to-end delivery of complex programs, from ideation through execution, change management, and post-launch performance analysis.
• Translate high-level business requirements into actionable strategies and detailed roadmaps, integrating cross-product evaluation, impact analysis, and risk management.
• Present program updates, strategic recommendations, and risk assessments to C-suite executives and CMOs, leveraging advanced presentation skills to influence decision-making.
• Build and maintain strong relationships with senior leaders, technology partners, and key stakeholders to ensure alignment and successful program outcomes.
• Drive the integration of AI solutions and digital transformation initiatives, fostering a culture of innovation and continuous improvement.
• Mentor senior program/project managers, product owners, and business analysts, promoting best practices in agile methodologies, technology adoption, and leadership.
• Proactively identify, assess, and mitigate risks, navigating ambiguity and leading the organization through change with resilience and strategic foresight.

Required qualifications, capabilities, and skills

• 10+ years of progressive experience in program or product management, with significant exposure to technology-driven environments and executive leadership.
• Bachelor's degree (BA/BS) in Business, Technology, Engineering, or a related field.
• Demonstrated expertise in product backlog management, agile methodologies (e.g., JIRA, Confluence), and technology transformation.
• Proven experience implementing AI solutions and automation strategies within large organizations.
• Exceptional analytical, strategic thinking, and decision-making skills, with the ability to translate complex requirements into actionable plans.
• Advanced presentation and communication skills, with a history of influencing executive stakeholders and driving consensus at the highest levels.
• Strong leadership, relationship building, and organizational skills, with a track record of mentoring senior teams and fostering a culture of innovation.
• Deep understanding of risk management, crisis resolution, and change management in dynamic, fast-paced environments.

Preferred Qualifications, Capabilities, and Skills

• Master's degree, MBA, or equivalent advanced degree strongly preferred.
• Extensive experience leading digital transformation initiatives and managing complex, multi-product portfolios.
• Advanced knowledge of AI, machine learning, and emerging technology trends.
• Proven ability to deliver measurable business results through strategic program management and technology adoption.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.