Marketing Operations Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. It takes a diverse team united behind something big to make this possible. Together, we work hard, we laugh a lot, and we are passionate about our company, our values, and our mission to create a world where anyone can belong anywhere.

As Airbnb continues to grow as a mission-driven business and operationally mature as an organization, we are looking for a Marketing Operations Lead to join our Marketing Operations team.

The Job

This role will report into the Sr. Marketing Operations Lead, with an emphasis on business operations. The role will be responsible for building critical frameworks, processes, and assets to guide and support how Marketing + Creative teams scale our work. As part of a lean and empowered Marketing Ops team, this role will also diagnose and operationalize opportunities to continue improving the overall strategic rigor, operational efficiency, and business impact of Airbnb’s world-class marketing.

The role will partner closely with Marketing leadership, along with Finance, Analytics, Creative, Production, Program Management, Global Markets, and other key cross-functional partners, given the collaborative culture of Airbnb.

A Typical Day:

• Partner closely with Marketing leaders and other key cross-functional stakeholders to design, build, and/or optimize critical marketing frameworks, processes, tools, and assets.
• Support Marketing, Finance, and Program Management on designing and improving tools and processes that streamline budgeting, forecasting, resource planning, and project management.
• Support annual planning for Marketing, as a key element of central planning and budgeting.
• Distill complex or ambiguous information into clear, exec-ready presentations and memos.
• Serve as a critical partner and problem-solver for Marketing teams, e.g., defining new processes, assessing regional performance, developing HQ leadership updates, project tracking.
• Bandwidth permitting, support the central Marketing Ops team on Exec team special projects, e.g., developing the strategic framework and operating system for new company priorities and marketing capabilitiesThe role will be expected to join key in-person moments, such as in-person planning sessions. 

Your Expertise:

• 10+ years of experience in global marketing operations, strategy & operations, and/or management consulting (or the equivalent). MBA a plus.
• Analytical, structured thinker with strong business acumen.
• Strong familiarity with marketing budgets, success metrics, and measurement frameworks. 
• Experience partnering with Finance (FP&A, Strategic Finance) and Analytics/Data Science.
• Experience working with a global marketing organization across marketing and creative disciplines (Strategy, Brand, Product/Marcom, Growth, Media, Creative, Production, etc.). 
• Experience establishing systems and developing processes in a dynamically scaling environment. 
• Ability to take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.
• Passion for cross-functional collaboration, particularly given the functional structure and collaborative culture of Airbnb.
• Strong spirit of ownership and responsibility, balanced with a low-ego willingness to partner closely with others to achieve alignment and buy-in.
• Ability to own the work in a hands-on way and be in the details.
• Ability to effectively communicate and influence decisions at all levels.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity and be open to working West coast hours. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.