Manager, Web Portal and Content Management

Job Summary 

Marriott International is seeking a Manager, Web Portal and Content Management to join our Procurement Operations team. Procurement Operations is responsible for leading core functions such as governance, vendor support, technology, reporting, and management of revenues and receivables. 

The Manager drives the creation of procurement-related content on the Enterprise Procurement portal. In addition, the Manager provides administrative oversight and facilitates the overall management of the web portal, supports change management initiatives, and drives communication strategies. This role helps improve adoption, enhance the user experience, and maintain alignment across all procurement touchpoints 

Required Experiences  

• 4- year bachelor's degree from an accredited university in related field appropriate to work position 

• 3+ years of experience in communications, content management, procurement operations, or related field. 

• Experience developing user-facing content for multiple audiences in a global or enterprise environment. 

Preferred Experiences  

• Experience utilizing a content management system to maintain web portal content and working with technology and its providers. 

• Familiarity with internal portals, knowledge bases, or support channels preferred. 

• Translating processes or systems into clear, actionable guidance for end users. 

Key Responsibilities 

• Facilitate the creation of content and corresponding reviews to be published on the web portal. 

• Administer web portal functionality including access, links to resources, publication of reports, etc. 

• Ensure messaging is consistent and tailored for different customer personas, including hotels, suppliers, and internal teams. 

• Collaborate with Procurement Operations and Customer Care to identify content gaps, monitor portal usage, and improve effectiveness. 

• Partner with Procurement, Customer Care, and Technology teams to maintain content standards, ensure adoption, and deliver seamless user experience 

  
  

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.