Manager, Product Implementation

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Ensemble Health Partners is looking for an experienced Manager, Product Implementation with a healthcare software implementation/data integration background who possesses in-depth knowledge of different methods of healthcare data exchange (HL7, data extracts, API). This individual must have prior, hands-on responsibility for data integration at a healthcare system, and can quickly analyze data/navigate a database using SQL query language. In addition to strong data analysis and critical thinking skills, this candidate should possess a track record of successful project delivery, resolving technical and operational barriers along the way. An ideal candidate for this position enjoys working in a fast-paced team environment, is enthusiastic about managing and motivating a team, can approach problem-solving challenges independently, has a strong attention to detail with an analytical mindset, and a passion for improving the revenue cycle in healthcare. .

Preferred Knowledge, Skills and Abilities:

• Experienced in data integration, data analytics, and software workflow design (e.g., using SQL server or equivalent to query large data sets, creating technical process flows, learning database tables, creating json/txt files.)

• Ability to work on multiple projects at once, prioritize tasks, and resolve issues quickly
• Experience working with electronic health record (EHR) systems
• Solid understanding of healthcare revenue cycle management data (RCM) and data exchange methods for healthcare data
• Advanced understanding of data analytics, cloud-based software, data integration techniques, QA processes
• Experience managing internal and/or external resources to execute on deliverables
• Keen attention to detail, self-motivated, and quick learner
• Strong social awareness and an outgoing, positive attitude
• Skilled at listening and at sending clear, organized messages (both verbal and written)
• Coachable, hungry for feedback, and dedicated to continuous self-improvement
• Cross-team collaboration and communication skills
• Experience using data validation tools on large data sets
• Experience creating visual reports from large data sets to drive business decisions
• Dedication to remaining current with changes and advances in the healthcare industry
• Experience implementing process improvement initiatives and creating new methodologies for an organization

Role Responsibilities:

• Manage the IT and operational deliverables during the implementation of Ensemble’s solutions, serving as a key contact for stakeholders to ensure the team overcomes any potential concerns/barriers

• Oversee product configuration and operational change management while rolling out Ensemble’s suite of solutions

• Provide go-live support

• Ensure client alignment to Ensemble’s data specifications for HL7, data extract, and API data exchange methods

• Escalate IT and operational risks to direct leader when appropriate

• Motivate and support Technical Implementation team members in their professional career growth at the company

• Directly manage a team of 3+ Analysts

• Build and maintain a strong knowledge of Ensemble’s solutions, data exchange methods, processes & procedures, and healthcare domain

• Contribute to the improvement of Ensemble’s data integration methodology and organizational objectives

• Organize and build upon existing data integration and data validation tools

• Build and maintain a strong knowledge of Ensemble’s software, data feeds, and database tables to effectively communicate data requirements

• Maintain a strong understanding of client EHR workflows and systems (Epic, Cerner, etc.)

Teamwork/Collaboration - Helps onboard and train new hires. Takes initiative on improving internal process. Assists with identifying and resolving internal issues and ideas for process improvement. Builds rapport with all members of the team.

Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.

Communication – Displays strong written and verbal communication skills across all levels of the organization. Effectively tailors communication to the intended audience.

Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.

Professional Leadership – Displays vested interest in well-being of employees and team members. Provides professional feedback to coach individuals. Motivates the team around organizational wide objectives. 

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• This position pays between $100,600 - $192,900 based on experience 

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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