Lead a team of Program Coordinators to improve customer marketing goals, oversee operations, mentor team members, and analyze performance.
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.
About the Role
Attentive is looking for a skilled and experienced leader to join our Professional Services program. As a Manager, Platform Services you will report to the Sr. Manager, Platform Services, and directly lead a team of individual contributors. You will support your team of Program Coordinators in their day to day as they work with our customers to help them meet their own marketing goals by driving adoption within the Attentive platform. You will help us refine our processes & uncover data and partner cross-functionally to build strategies that continuously deliver value to our customers and our business.
What You'll Accomplish
- Oversee and manage members of the Attentive Platform Services team (Program Coordinators)
- Act as a primary point of support and escalation for your team
- Coach for services delivery excellence
- Identify opportunities for streamlining and improving operations
- Implement new processes, systems, and tools to scale our team
- Analyze and provide detailed insights about your team’s performance
Your Expertise
- 2+ years of experience as a manager, team lead, senior-level IC
- You are a servant-leader with a knack for mentorship and coaching
- You have proven experience in leading initiatives and teams successfully
- Strong project management and problem solving skills, ability to prioritize correctly and work independently
- Proficient with building reports and can tell stories beyond numbers
- Understanding of how large retail and ecommerce marketing teams work and how our platform/services fit into their ecosystem
- Solid technical knowledge of the Attentive platform and ability to troubleshoot issues when needed
- Experience navigating complex work processes, tight timelines, and changing teams
- Extremely detail oriented and organized
- Knowledge of Salesforce, JIRA, Zendesk, Looker, and Catalyst
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
US based applicants:
- The US base salary range for this full-time position is $110,000 - $145,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location
#LI-NR2
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
Top Skills
Catalyst
JIRA
Looker
Salesforce
Zendesk
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