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Role: Manager of Implementation
Team: Implementation
Location: US remote
Travel: none anticipated
**This position is currently not eligible for visa sponsorship**
Overview
We are seeking a Manager of Implementation for our CRStar implementation team, who is a dynamic leader with a proven ability to manage a team of skilled project managers and technical implementation specialists. This role is accountable for the successful execution of client implementations and requires strong communication, leadership, technical expertise, and critical thinking skills.
Roles and Responsibilities
Lead and manage an implementation team that includes project managers and technical specialists.
Review, prioritize, and assign new implementations to team members based on resource needs and availability.
Participate as a key project resource in customer implementations, contributing to timely delivery, accurate documentation, and high-quality outcomes.
Serve as a subject matter expert on cancer registry data elements, state/national reporting requirements, and data validation processes.
Act as the primary escalation point for implementation challenges, customer issues and escalations.
Drive continuous improvement by refining implementation processes, creating best practices, and mentoring team members.
Coordinate onboarding and data conversion for new clients, ensuring secure and accurate integration.
Ensure automation of data exchanges (SFTP, API) is implemented effectively by coordinating with technical team members and hosting providers to maintain security protocols.
Develop and present status reports and dashboards to executive leadership.
Foster collaboration across internal teams and external stakeholders to ensure successful project outcomes.
Collaborate with the sales team by providing implementation insights during pre-sales calls to help prospective clients understand onboarding processes and system capabilities, set clear expectations, and answer customer questions.
What you bring (required):
6+ years of experience in technology or technical product configuration (SaaS preferred).
2+ years of management or leadership experience.
Experience in healthcare environments (clinical or administrative).
Proven ability to lead teams delivering complex projects on time and within budget.
Strong analytical, problem-solving, and decision-making skills.
Excellent communication and interpersonal skills.
Ability to manage technical implementations in a regulatory environment.
Strong leadership and team management abilities, with a commitment to professional growth and development.
Demonstrated ability to contribute towards process improvement and operational excellence.
What you bring (preferred):
Bachelor's degree in computer science or related field (or equivalent experience).
Knowledge or experience working with Cancer Registries.
Project management certifications (PMI, Lean Six Sigma, Scrum).
Proficiency with project management tools (Azure DevOps, Smartsheet).
Understanding of database structures and data workflows, including data conversion and onboarding.
Familiarity with HL7 standards and data automation via SFTP and API.
Programming experience in Visual Basic, JavaScript, and T-SQL.
Information Security and Compliance Responsibilities:
- Maintain compliance with training directives required by the organization pertaining to Information Security, Acceptable Use Policy and HIPAA Privacy and Security.
- Adhere to and comply with the organizations Acceptable Use Policy.
- Safeguard information system assets by identifying and reporting potential and actual security events to the organizations Security and Compliance Officers.
The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Health Catalyst.
Studies show that candidates from underrepresented groups are less likely to apply for roles if they don’t have 100% of the qualifications shown in the job posting. While each of our roles have core requirements, please thoughtfully consider your skills and experience and decide if you are interested in the position. If you feel you may be a good fit for the role, even if you don’t meet all of the qualifications, we hope you will apply. If you feel you are lacking the core requirements for this position, we encourage you to continue exploring our careers page for other roles for which you may be a better fit.
At Health Catalyst, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Health Catalyst is an equal opportunity employer.
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