The Manager of Engagement Management leads client implementation projects, manages a team of Engagement Managers, and ensures continuous improvement and governance in project delivery.
The Manager of Engagement Management provides leadership over client implementation project management, leads Engagement (Project) Managers, has accountability for the governance of project portfolios, and supports strategic initiatives to drive continuous improvement across client project delivery.What you will do:Team Management:· Lead the Engagement Manager team (US) within the DealCloud business unit to drive cohesiveness and provide ongoing coaching.· Support individuals team members through professional development and growth opportunities.· Manage resourcing across the project portfolio by working closely with the segment and sales leads to understand pipeline.· Ensure continuous improvement initiatives are understood and embedded within the team.· Accountability to track and manage ongoing compliance with reporting across the team.Delivery Management:· Advise and support Engagement Managers through client implementation project challenges.· Provide regular reporting to senior leadership regarding key accounts, project portfolio, and project escalations.· Collaborate with Intapp client-facing teams to ensure a high-quality client experience.· Participate in internal steering committee meetings to discuss overall project health and progress.· Project manage SaaS engagements (20 – 30% of the role).Governance:· Monitor project budgets and project efficiency, ensuring projects are being effectively tracked through internal CRM and validating accuracy of project data.· Work with Engagement Managers to ensure appropriate controls and risk mitigations are in place for complex implementations.· Ensure a smooth knowledge transfer from the Sales team to the implementation team delivering the SoW.Continuous Improvement:· Participate in, contribute to, and enable continuous improvement activities across the implementation lifecycle as well as within the wider DealCloud Business Unit.· Proactively seek opportunities to align better process to new product offerings and improve the customer experience.What you will need: · 10 yrs years of experience in delivering technical projects and programs.· Experience in Professional Services in delivering SaaS implementations and knowledge of the SaaS delivery model.· 5+ years of experience leading a strong, experienced team of Project Managers and Engagement Support resources.· Exceptional communication skills with a passion for successful customer outcomes.· Ability to successfully collaborate with all stakeholders and maintain a positive outlook.· Strong attention to detail with proficiency and experience in presenting and influencing senior leadership in a large organization.· Experience of managing through organizational and process change.Preferred Qualifications:· Project Manager experience within a SaaS professional services organization.· Experience serving clients in the financial services, accounting and consulting or legal industries.· Experience delivering projects centered around information management or Microsoft Teams and SharePoint.· Leading commercial engagements and discussions with clients.What you will gain at Intapp:
- Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:
- Competitive base salary plus variable compensation and equity
- Generous paid parental leave, including adoptive leave
- Traditional comprehensive benefits, plus:
- Generous Paid Time Off
- Tuition reimbursement plan
- Family Formation benefit offered by Carrot
- Wellness programs and benefits provided by Modern Health
- Paid volunteer time off and donation matching for the causes you care about
- Opportunities for personal growth and professional development supported by a community of talented professionals
- An open, collaborative environment where your background and contributions are valued
- Experience at a growing public company where you can make an impact and achieve your goals
- Open offices and kitchens stocked with beverages and snacks
Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.
Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.
Top Skills
CRM
Microsoft Teams
SaaS
Sharepoint
Intapp Charlotte, North Carolina, USA Office
300 S Tryon St, Charlotte, NC, United States, 28202
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