Manager, Customer Growth - North America

Job Description
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
As the Manager of Customer Growth, AMERICAS, you will own the long-term commercial success and partnership value for HiBob's existing customers across the US, Canada, and Latin America. You are responsible for leading and developing a dedicated team of Account Managers and Renewal Managers focused on expanding HiBob's product footprint and delivering world-class retention rates. This is a critical leadership role that requires balancing the immediate need for renewal optimization with the strategic "hunt" for new expansion opportunities, all while implementing data-driven strategies for sustainable, profitable growth.
Job Requirements
Requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.

• 4+ years of progressive SaaS Account Management experience with consistent attainment, specifically growing a portfolio of diverse customer accounts.
• 3+ Proven experience managing an Account Management team with a successful impact on growth & retention target attainment.
• Required experience of at least 2 years with the MEDDPICC sales methodology.
• Required experience utilizing Clari for forecasting, pipeline inspection, and revenue intelligence, in addition to strong proficiency with Salesforce and other sales technologies.
• Demonstrated experience with creating and driving adoption of AI-driven tools (e.g., chat GPT, GPT Agents, Notebook, Clari, Gong Engage, Outreach, LinkedIn Sales Navigator) to enhance prospecting, qualification, and scalable outreach.
• Expertise in driving sales through value-led selling and product bundling strategies .
• Solid understanding of sales cycles, forecasting, and pipeline management in a high-growth SaaS environment.
• Excellent communication skills with the ability to present to and engage with GTM executives.

A Bachelor's Degree in Business, Economics, or a related field is typically advised.
Job Responsibilities
What will you do?

• Lead for Expansion and Retention: Own Net Revenue Retention (NRR) and ARR growth across all customer segments in the AMERICAS region.
• Drive Strategic Scalability: Evolve HiBob's commercial model with AI-driven insights and innovative sales strategies that accelerate deal volume, size, and velocity.
• Elevate Team Performance: Build, coach, and empower a high-performing team with a "Hunt and Harvest" mindset, operational excellence, and alignment to the HiBob Leadership Code.
• Ensure Operational Rigor: Maintain forecasting accuracy and pipeline health through Salesforce and Clari, ensuring consistent execution of the MEDDPICC framework.
• Collaborate Cross-Functionally: Partner with Customer Success, Product, and Marketing to align on customer outcomes, reduce churn, and unlock new growth opportunities.

**Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office 2-3 days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!**
Base salaries for this role range from $120,000-160,000. Additionally this role has an additional 50% variable compensation component based on achieving revenue targets.
Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Stock options at a high-growth unicorn startup
• 100% subsidized medical, dental, and vision coverage for employees
• 401(k) with a 3% company match starting from Day 1
• Hybrid working model for bobbers in the NY metro area
• Work from home allowance to get your home office set up!
• Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
• Annual Headspace subscription and wellness benefits
• Two social impact days per year for volunteering
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
• Fun and frequent social events (in-person and virtual)
• We love birthdays - take the day off and receive a special gift
• Dog-friendly office

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!