Serves as the primary liaison between Mercy Technology Services and business customers. Captures business objectives and processes, communicates their implications to technical and non-technical stakeholders, and helps ensure technology solutions meet business goals. The role also oversees project teams and business work processes while supporting collaboration between customers and technology contributors.
Find your calling at Mercy!Serves as the primary liaison between Healthcare Technology Management, service providers and the customer in order to capture agreed-upon business objectives and processed, communicating these processed and their implications to technical and non-technical contributors to ensure the equipment accurately meets the caregivers needs.
All positions in this job family participate, to some degree, in the following activities:
- Facilitate process to gather/establish high level business requirements for clinical devices.
-Lead quarterly business reviews for the applicable service providers.
-Direct day-to-day service escalations from all third-party service providers
-Lead the HTM team on all acquisitions for Mercy- to include coordinating internal Mercy stakeholders for necessary changes.
-Responsible for reviewing monthly billing reports per contractual obligations for applicable service providers as well as responsible for disputing charges.
- Lead and facilitate business partners and service providers conversations regarding priorities, hardware/software selection, vendor selection
- Assist with development of annual and 5 year capital equipment budgets with community leaders
- Identify and document business strategies, objectives and drivers for community leaders pertaining to medical equipment
- Lead cost savings initiatives to obtain opportunities for savings on service contracts and equipment purchases in coordination with Supply Chain and the VMO.
- Interfaces independently with all functional and business areas of Mercy to provide the customer a seamless interaction
- Works closely with functional resource managers to ensure adequate support of hardware design, equipment (hardware/software) requisition, logistics and installation for moves, new construction and acquisition pertaining to medical equipment
-Ensure and coordinate appropriate stakeholders to have informed and consistent service strategy on equipment, facilitate addendums to applicable contracts or execution of new contracts.
-Review monthly/quarterly environment of care reports to ensure compliance with regulatory requirements, resolve any outliers or issues observed.Position Details:Qualifications:
All positions in this job family participate, to some degree, in the following activities:
- Facilitate process to gather/establish high level business requirements for clinical devices.
-Lead quarterly business reviews for the applicable service providers.
-Direct day-to-day service escalations from all third-party service providers
-Lead the HTM team on all acquisitions for Mercy- to include coordinating internal Mercy stakeholders for necessary changes.
-Responsible for reviewing monthly billing reports per contractual obligations for applicable service providers as well as responsible for disputing charges.
- Lead and facilitate business partners and service providers conversations regarding priorities, hardware/software selection, vendor selection
- Assist with development of annual and 5 year capital equipment budgets with community leaders
- Identify and document business strategies, objectives and drivers for community leaders pertaining to medical equipment
- Lead cost savings initiatives to obtain opportunities for savings on service contracts and equipment purchases in coordination with Supply Chain and the VMO.
- Interfaces independently with all functional and business areas of Mercy to provide the customer a seamless interaction
- Works closely with functional resource managers to ensure adequate support of hardware design, equipment (hardware/software) requisition, logistics and installation for moves, new construction and acquisition pertaining to medical equipment
-Ensure and coordinate appropriate stakeholders to have informed and consistent service strategy on equipment, facilitate addendums to applicable contracts or execution of new contracts.
-Review monthly/quarterly environment of care reports to ensure compliance with regulatory requirements, resolve any outliers or issues observed.Position Details:Qualifications:
Education: Bachelor's degree in related field, specialized training, or equivalent work experience AND 5 years of relevant technical or business work experience
Experience: Experience overseeing project teams and/or work processes
**Preference for candidates with biomed and information technology experience**
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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