Manager, Business Operations Adoption and Enablement

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,300 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve. 

IJM has experienced rapid growth since its founding, nearly twenty years ago. IJM was founded in 1997 with two employees and an annual revenue of $400,000. Within ten years of rapid growth, the organization had grown to 192 employees and an annual revenue of $19.4 million.

The Manager, Business Operations Adoption and Enablement will play a critical role in ensuring the successful implementation and adoption of new systems, processes, and operational improvements across the organization. This role will lead the development and execution of change management strategies, training plans, and hands-on content creation for strategic business operations initiatives, with a focus on user adoption and operational efficiency.

The ideal candidate is a clear communicator, a strategic thinker, and a detail-oriented practitioner who can simplify complex operational topics for global internal audiences. They must bring strong knowledge of business operations or finance, paired with a deep understanding of adult learning and change management principles.

This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to Vice President, Global Business Operations and is only available for candidates with the right to work in the US.

Change Management Strategy & Execution

• Create change management deliverables for key operational projects and process rollouts (plans and content/materials related to communications, sponsorship, coaching, training, and resistance management.)

• Identify change impacts and adoption risks and proactively develop mitigation strategies.

• Serve as a change liaison between project teams and end-users to ensure readiness and smooth transitions.

• Provide strategic input to any formalized training plans that might be rolled out in the future

Training Design & Delivery

• Create engaging, intuitive training experiences tailored for internal stakeholders across diverse cultural and professional backgrounds.

• Develop and deliver onboarding, live training sessions, workshops, and e-learning modules related to new processes and system improvements.

• Develop materials/content for functional leaders to deliver to their stakeholders (train the trainer)

• Apply adult learning principles and feedback loops to improve learning effectiveness.

Communication & Content Development

• Translate complex operational or financial concepts into simple, user-friendly content (e.g., quick guides, toolkits, FAQs, manuals, videos).

• Collaborate with subject matter experts and project managers to produce high-impact training and communications material.

• Ensure that learning resources are globally accessible, up-to-date, and consistent with organizational tone and style.

Continuous Improvement & Metrics

• Monitor and assess the effectiveness of change initiatives and training interventions through surveys, KPIs, and feedback mechanisms.

• Drive continuous improvement in training content and change engagement methods.

• Develop dashboards/reports for executives and managers to monitor adoption/usage over the long term

• User Adoption: Successful uptake and compliance with new business processes and tools.

• Training Impact: High learner satisfaction, engagement, and retention of key concepts.

• Change Readiness: Demonstrated preparedness and low resistance to major operational changes.

• Content Quality: Clear, concise, and accurate training and reference materials with minimal rework or confusion.

• Stakeholder Alignment: Positive feedback from internal teams on collaboration and communication effectiveness.

• Bachelor’s degree in Business Administration, Operations Management, Training and Adoption or a related field; or equivalent work experience

• Minimum of 5-7 years of experience in training and adoption for business operations functions or a related role

• Proven experience in developing training and change strategies as well as content creation and who excels on simplifying complex and technical topics and translating them into intuitive and user-friendly resources.

• Proven experience in business operations, finance, or related operational domains.

• Strong background in adult learning techniques and change management approaches

• Familiarity with LMS platforms, e-learning tools (Articulate, Captivate, etc.), and collaboration platforms (e.g., SharePoint).

• Basic proficiency in data visualization, performance reporting tools, or animation is a plus but not required.

• Simplifier Mindset: Ability to distill complex information into simple, actionable guidance.

• Empathy & Communication: Strong interpersonal skills with sensitivity to global and cross-cultural teams.

• Change Leadership: Demonstrated ability to guide teams through uncertainty and resistance.

• Collaboration: Adept at working across departments, hierarchies, and geographies.

• Proactive & Organized: Manages multiple priorities with minimal supervision, and delivers high-quality outputs on time.

• Excellent verbal and written communication skills with the ability to convey complex information clearly and concisely to diverse audiences.

• Ability to collaborate effectively with cross-functional teams and engage stakeholders at all levels.

• High integrity

• Mature Christian faith with proven ability to lead others in Christian spiritual formation

• Collaborative, Mission-First, Servant Leader with Global Perspective

Upload Resume, Cover Letter & Statement of Faith* in one PDF document.

*What is a statement of faith?
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.

• Comprehensive Medical/Dental/Vision benefits

• Monthly commuter and parking benefits in the DC metro area

• Retirement benefit options

• Paid leave starting at 23 days

• 12 holidays (plus early release the day prior)

• Daily, quarterly, and annual community spiritual formation

• Robust staff care resources

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidates value congruence and thorough background, police clearance, and reference check processes.

At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.

IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.