Manager, Agiloft Support

BeiGene, Ltd. has proposed to change its name to BeOne Medicines Ltd. The new name is subject to shareholder approval and, once approved, use of the name will be phased in over 2025. There may be instances where “BeiGene” or “BeOne” are used to describe the company during this transition period. BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.

General Description:
BeiGene is seeking a dedicated and experienced Manager to lead our Agiloft Support. This pivotal role is responsible for the technical oversight and management of the Agiloft platform, ensuring its optimal performance and alignment with our business objectives and our commitment to putting patient’s first, innovation, customer satisfaction, and employee development. 
 

Essential Functions of the job: 
•    Platform Management: Serve as the primary technical support lead for the Agiloft platform, managing updates, upgrades, and routine maintenance. 
•    Support Management: Manage configurations, workflows, dashboards, notifications, integrations, reports, and metadata within the Agiloft ecosystem. 
•    Performance Monitoring: Proactively monitor system performance, issue logs, security, and patching cycles to ensure system integrity and reliability. 
•    Agiloft Support Provider Oversight: Supervise the Agiloft Support provider and collaborate with Beigene’s internal integration and infrastructure teams to ensure cohesive support and service delivery. 
•    Impact Analysis: Conduct thorough impact analyses of system changes, patches, and updates. Communicate findings with the team and provide strategic recommendations for next steps. 
•    Testing and Change Control: Oversee regression testing and manage change control forms to ensure smooth transitions and minimal disruption. 
•    Data Analytics and Reporting: Track and analyze support metrics, including call categories and resolution times. Assist in preparing audit and SOX compliance reports. 
•    Artificial Intelligence Initiatives: Stay abreast of developments in artificial intelligence to integrate cutting-edge AI capabilities into Beigene’s Agiloft CMS platform. 
 
Requirements:
•    Demonstrated experience in a similar role – 5 years minimum. 
•    Experience with remote work  
•    Ability to collaborate and communicate effectively with a global team, problem-solve, and adapt to different time zones while working remotely.
•    Strong leadership abilities with a track record of managing cross-functional teams. 
•    Excellent communication skills with proficiency in both technical and business language.
•    Agiloft Certification required  

Advantages:
•    Fluency in Chinese is a plus but not mandatory.
 

Computer Skills:   
•    MySQL Database, AWS, and Cybersecurity skills and certifications are a plus. 
 

Supervisory Responsibilities:  
•     N/A
 

Global Competencies

When we exhibit our values of Patients First, Driving Excellence, Bold Ingenuity and Collaborative Spirit, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.

• Fosters Teamwork
• Provides and Solicits Honest and Actionable Feedback
• Self-Awareness
• Acts Inclusively
• Demonstrates Initiative
• Entrepreneurial Mindset
• Continuous Learning
• Embraces Change
• Results-Oriented
• Analytical Thinking/Data Analysis
• Financial Excellence
• Communicates with Clarity

Salary Range: $117,700.00 - $157,700.00 annually

BeOne is committed to fair and equitable compensation practices. Actual compensation packages are determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location. Packages may vary by location due to differences in the cost of labor. The recruiter can share more about the specific salary range for a preferred location during the hiring process.  Please note that the listed range reflects the base salary or hourly range only. Non-Commercial roles are eligible to participate in the annual bonus plan, and Commercial roles are eligible to participate in an incentive compensation plan. All Company employees have the opportunity to own shares of BeiGene, Ltd. stock because all employees are eligible for discretionary equity awards and to voluntarily participate in the Employee Stock Purchase Plan. The Company has a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness.

We are proud to be an equal opportunity employer and we value diversity. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.