Manager, Absence Onboarding Specialist

Job Classification:

Prudential’s Group Insurance Onboarding organization is seeking a Manager, Absence Onboarding Specialist (Leader of People) to lead a portion of the Absence Onboarding Specialist (AOS) team. This role provides day-to-day people leadership and delivery oversight, and partners closely with the Director of Absence Onboarding on leadership priorities, initiatives, project management, continuous improvement, and talent excellence.
The current employee work arrangement for this position is dependent on business preferences and location, and may require on-site presence on occasion at a Prudential office.
Reporting Relationship
This role reports to the Director of Absence Onboarding.
What you can expect

• Lead, coach, and develop a team of Absence Onboarding Specialists, including ongoing feedback, performance management, recognition, and career development.
• Partner closely with the Director of Absence Onboarding on leadership priorities and operating rhythms, including team priorities, initiative planning, and progress tracking.
• Drive consistent execution of absence onboarding delivery for assigned cases, ensuring milestones, quality standards, and customer commitments are met.
• Provide project management support for key initiatives (planning, milestones, dependencies, risk tracking, and stakeholder updates).
• Establish clear expectations and ways of working for your portion of the team (capacity planning, case intake/triage, escalation paths, and coverage).
• Monitor and communicate progress for key cases and peak readiness work; proactively surface risks, dependencies, and mitigation plans.
• Drive continuous improvement across team processes and tools—identify opportunities, standardize best practices, and implement training and documentation to improve quality and efficiency.
• Build strong cross-functional relationships to remove friction and improve outcomes, partnering with Sales & Account Management, Underwriting, Claims, Client Data Management, Plan Setup/Contracts, and other onboarding partners.
• Support hiring and talent processes (interviewing, onboarding, training, development planning, and retention) in partnership with the Director and broader leadership.
• Reinforce a customer-focused and risk-aware mindset in onboarding decisions and communications.

What you’ll need

• 3+ years of people leadership experience and/or demonstrated leadership behaviors and characteristics in a fast-paced, metric-driven environment.
• Group Insurance experience required.
• Bachelor’s degree or equivalent work experience.
• Experience in onboarding/implementation, operations, and/or project management, preferably in a customer-facing environment.
• Demonstrated strength in coaching, prioritization, and decision-making under pressure.
• Proven ability to partner with and influence stakeholders without direct authority.
• Strong written and verbal communication skills, with comfort communicating with all levels of Prudential associates.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and competing demands.

It’d be a plus if you had

• Knowledge of Group Insurance products, including absence and disability.
• Experience with claims or absence administration processes.
• Experience leading process improvement work (standard work, documentation, training, measurement).
   

• Market competitive base salaries, with a yearly bonus potential at every level. 

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

• 401(k) plan with company match (up to 4%). 

• Company-funded pension plan. 

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.