Logistics Manager

This role can be done from home

Building the world’s leading sound experience starts with the experience we provide for our people. That’s why we’ve been distributed from the start: initially between offices in Boston & Santa Barbara, and now with additional offices around the globe. This role can be done from any of our offices across the United States remotely from home. It’s about impact, not location.

A Logistics Manager owns the commercial relationship between Sonos and our external logistics partners- inbound returns/screening/repair centers and e-recyclers. The logistics manager ensures operational efficiency throughout the reverse supply chain by partnering with internal and external stakeholders in the areas of screening and refurb readiness, reverse logistics operations, vendor management & contract negotiations, process improvement, systems enhancements, returns customer experience, and sustainability.

What You’ll Do

• Develop supplier strategy to support reverse logistics operations and manage all commercial aspects (RFPs, contracts, SLAs/supplier performance management)

• Manage screening/refurb/repair NPI readiness

• Ensure b-stock utilization and other reverse logistics targets are met

• Lead quarterly business reviews with logistics partners and drive improvements in areas of cost, quality, customer experience and sustainability

• Partner with cross functional teams to determine optimal capacity and labor to meet b-stock demand requirements

• Analyze yield rates/trends, returns data, and CX data to implement processes which deliver value to the customer and/or company

• Partner with Fulfillment and Customer Experience on returns process enhancements to improve operational efficiency and customer experience

• Support geo-expansion and new market initiatives to ensure a seamless returns experience while managing costs

• Partner with technical staff on inbound triage, cosmetic refurb and screening process improvements

• Lead special projects as needed

What You’ll Need

Basic Qualifications

• Bachelor’s Degree

• Strong familiarity with excel and ability to analyze data

• Experience managing partners/contracts in supply chain/logistics

• Experience managing special projects

• 5+ years of experience in a logistics or supply chain role

Preferred Qualifications

• Excellent analytical, excel, program management, presentation and negotiation skills

• Ability to identify strategic initiatives and drive implementation

• A passion for process improvement, cost savings, and improving the customer experience

• Proven track record of collaboration with both technical and non-technical teams

• Experience managing multiple partners and negotiating complex long term agreements

• Bachelor’s/Master’s Degree in Business, Economics, Supply Chain or equivalent

Research shows that some candidates may not apply for roles if they don't meet all the criteria. If you don’t have 100% of the skills listed, we strongly encourage you to apply if interested.

Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for any US employer, both now and in the future.

#LI-Remote

Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.

The base pay range for this role based off geographic location is:

The specific pay offered will depend on the candidate’s geographic location, as well as qualifications and experience. We apply geographic pay differentials based on the cost of labor in the market.  Employees in high-cost locations may be compensated at the upper end of the range, while those in medium or low cost markets may be compensated at the lower end of  the range. Your recruiter can provide more details about the specific salary range for your location during the hiring process. 

Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.

We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including:

• Medical, Dental, and Vision Insurance

• A 401(k) plan with company matching and immediate vesting

• An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required

• 80 hours of sick time upon hire, refreshed annually

• Up to 12 paid holidays per calendar year

• Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition

• Company-paid Disability, Life, and AD&D Insurance

• Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance

• Mental health benefits to support your holistic well-being

• A generous employee discount program & Sonos Radio HD - on us!

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.