Loan Workout Associate

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About this role:
Wells Fargo is seeking a Loan Workout Associate to be part of our Legal Remedies Team in Unsecured Lending Operations.
This role will be responsible for working with our third-party legal firms in the support of Defaulted Agreements, Placement Media, and Legal Debt Validation requests for the recovery of past due and charged off debt.
In this role, you will:

• Provide support to internal and external customers in moderately complex initiatives relating to collection portfolio data to reduce delinquency and restructuring of loans within the Loan Workout functional area.
• Research credit or account information.
• Perform skip tracing, review workout and restructure problem loans and payment plans.
• Research vendor program remedies and recourse to determine loss projections.
• Review low complexity collection portfolio or customer issues, processes, policies and procedures for which answers can be quickly obtained related to deliverables with narrower impact.
• Utilize solid understanding of company policies, procedures and collection systems.
• Adhere to risk ratings and compliance matters Identify opportunities for process improvements in Loan Workout area.
• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of Loan Workout functions, policies, procedures, and compliance requirements.
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.

Required Qualifications:

• 6+ months of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills.
• Intermediate Microsoft Office suite skillset
• Experience working with Third Party Vendors
• Ability to read and interpret legal documents.
• Strong analytical skills with high attention to detail and accuracy
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
• Technical skills: ECAR (Enterprise Collections and Recovery System), FDR (First Data Resource), Slate, and/or Hogan/Shaw

Job Expectations:

• Monday - Friday 7:30am - 5:00pm EST *Successful Candidate will work an 8-hour shift between these hours based on prior manager approval.
• This position offers a hybrid work schedule - 1 week on Campus and 1 week Remotely.

Job Location:

• 1525 W. WT Harris Blvd. (CIC) - Charlotte, NC

Position Not eligible for Visa sponsorship.
Posting End Date:
20 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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