Design, configure, and support LiveVox contact center solutions including dialer campaigns, IVR workflows, routing, agent desktops, integrations (APIs/CRM/SFTP), reporting, compliance, testing, and production support to optimize call performance and KPIs.
Role Summary We are seeking an experienced LiveVox Developer to design, develop, and support contact center solutions using the LiveVox platform. The ideal candidate will have hands-on experience configuring dialer campaigns, IVR workflows, APIs, reporting, and integrations within inbound/outbound contact center environments.
Key Responsibilities
- LiveVox Platform Development & Configuration
- Configure and manage inbound and outbound campaigns.
- Build and maintain IVR workflows using LiveVox scripting tools.
- Set up skill-based routing and call flows.
- Configure agent desktops and call handling logic.
- Implement dialer strategies (Preview, Progressive, Predictive, Manual).
- Integration & API Development
- Integrate LiveVox with CRM systems (Salesforce, custom CRM, etc.).
- Work with SFTP processes for data imports/exports.
- Configure web services for real-time customer data lookups.
- Reporting & Analytics
- Create and customize reports using LiveVox reporting tools.
- Support KPI dashboards (AHT, RPC, abandonment rate, contact rate).
- Analyze call data for performance optimization.
- Compliance & Regulatory Support
- Implement call monitoring and quality assurance configurations.
- Testing & Deployment
- Perform unit testing and support UAT.
- Troubleshoot call routing and campaign performance issues.
- Provide production support and incident resolution.
Required Qualifications
- 10+ years of experience in contact center technologies.
- 3+ years hands-on experience with LiveVox platform.
- Strong knowledge of:
- Dialer configurations
- IVR scripting
- API integrations
- SQL for reporting
- Experience in outbound collections or customer service environments.
- Understanding of telecom concepts (SIP, VoIP, call flows).
Preferred Qualifications
- Experience in Banking, Financial Services, or Healthcare contact centers.
- Knowledge of CRM integrations (Salesforce preferred).
- Familiarity with workforce management tools.
- Agile/Scrum project experience.
Technical Skills
- LiveVox Admin & Configuration
- REST APIs / Web Services
- SQL
- SFTP / Batch processing
- Call flow design
- Telecom basics (SIP, DID, ANI, DNIS)
Soft Skills
- Strong troubleshooting ability
- Stakeholder communication skills
- Ability to work in production support environments
- Documentation and requirement gathering experience
Compensation, Benefits and Duration
Minimum Compensation: USD 44,000
Maximum Compensation: USD 156,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is available for independent contractors
No applications will be considered if received more than 120 days after the date of this post
Similar Jobs
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Lead and manage the ServiceNow CMDB and ITOM programs to ensure a single source of truth for assets and services. Oversee CMDB design, data quality, CSDM alignment, Discovery and Service Mapping, ITOM roadmap, reporting, governance, and stakeholder engagement. Manage cross-functional teams, enforce code standards, and drive continuous improvement to meet business and operational needs.
Top Skills:
CmdbCsdmDiscoveryEvent ManagementItilItsmOperational IntelligenceOrchestrationService MappingServicenowServicenow AutomationServicenow IntegrationsServicenow ItomServicenow WorkflowsSpm
Blockchain • Fintech • Mobile • Payments • Software • Financial Services
Lead the development of foundational iOS platform systems, shared frameworks, developer tools, architecture standards, and multi-quarter migrations across Cash App and Square. Drive performance, reliability, security, testing, observability, release safety, and AI-assisted development practices. This hands-on individual contributor role influences multiple teams, develops technical leaders, and partners broadly to improve iOS engineering quality, productivity, and product outcomes.
Top Skills:
Ai-Assisted Development ToolsBazelCi/CdCombineInstrumentsIntegration TestingObjective-CObservabilityPerformance ToolingProtocol BuffersSnapshot TestingSwiftSwift ConcurrencySwiftuiUi TestingUikitUnit TestingXcode
Blockchain • Fintech • Mobile • Payments • Software • Financial Services
Own AI and developer-experience analytics end to end, including telemetry instrumentation, production data pipelines, metric governance, executive dashboards, and analysis. Define trustworthy metrics from evolving signals, monitor pipeline quality, communicate insights to senior stakeholders, and recommend actions to improve AI ROI and developer productivity. Use AI coding agents to build and maintain pipelines, dashboards, and analyses while partnering with data engineering, applied AI, and data science teams.
Top Skills:
Ai Coding AgentsCi/Cd PipelinesDbt Semantic LayerGitGoverned Metrics StoreLlm-Based Classification ToolingLookmlPythonReactSnowflakeSQLTypescript
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
