Life Operations Reporting Specialist

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Life Operations Reporting Specialist to join our Consumer Markets Division in Charlotte, NC.

As an Operations Reporting Specialist you’ll move Pacific Life, and your career, forward by providing operational, and reporting support related to Multilife and producer‑specific reporting needs. This role ensures accurate, timely data delivery and supports troubleshooting, issue resolution, and ongoing relationship support for internal stakeholders and key distributor relationships.

How you’ll help move us forward:

• Produce and distribute standard and ad hoc Multilife and Inforce operational reports
• Validate data accuracy, reconcile discrepancies, and investigate data issues
• Respond to internal inquiries related to reporting definitions, trends, and anomalies
• Support escalation resolution by gathering data and providing operational insight
• Maintain reporting documentation, definitions, and process references
• Collaborates with Operations, Technology, and Account Management partners
• Ensure service expectations and commitments are met consistently

The experience you bring:

• 0–2 years of operations, reporting, or analytical experienc
• Attention to detail and ability to follow defined processes
• Experience performing structured reporting and operational support work
• Ability to effectively use established reporting processes, tools, and controls to deliver accurate, reliable results
• Demonstrated judgment in identifying when to resolve issues independently and when to escalate complex or ambiguous items appropriately

What makes you stand out:

• College degree or equivalent experience preferred
• Strong Excel/data analysis skills preferred

You can be who you are.
People come first here. We’re committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife. 

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.