The Leisure Operations Support role provides customer service and full administrative support for all operational processes involved in selling travel for our leisure advisors.
This position is 100% Remote
Position Overview
As a member of the North American support team, you will need a strong GDS background with at least 5 years GDS experience (Sabre required, Additional GDS helpful) is needed for a leisure support hybrid role. We are looking for someone with proven GDS and invoicing skills to work with leisure agents and Independent Contractors.
Expedition Expectations
- Work closely with both the Advisor support and Air teams in both US and Canada
- Respond to written requests in timely fashion
- Issue domestic and international tickets for leisure agents/ICs
- Issue group space, individual reservations, exchanges and partial refunds as needed
- Look for lowest fares and research airline contracts for negotiated commissions
- Coordinate seat assignments
- Resolve issues with invalid invoices in GDS/assist will new invoice requests in Sabre
- Assist with tracking commission
Passport to Success
- 5+ years GDS /Travel Agency experience (GDS: Sabre required)
- Ability to thrive in a fast paced, team environment
- Proficiency in Microsoft Office Software
- GDS Experience with Sabre required and alternate GDS(Apollo/Amadeus/Wspan) a plus
- Demonstrated professional customer service skills
- Attention to Detail
- Pragmatic and self-disciplined
- Capability of maintaining a favorable company image when interfacing with outside sources
- Proven pursuit of learning and self-development
- Ability to manage responsibilities in a manner to result in lower costs and better efficiency for the company
- Ability to demonstrate personal and organizational integrity
- Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility
- Effective oral and written communications skills
- Organizational skills that result in high productivity
Embark on the next step in your career journey with Direct Travel!
As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip.
This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us!
Benefits Onboard
In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.
Our Brand Voyage: Direct Travel
Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. For more information, visit www.dt.com.
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer
If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.
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