Jobs at Direct Travel

Leads complex global customer accounts as the executive relationship owner and strategic advisor. Develops account strategies, drives retention, growth, profitability, renewals, and cross-sell opportunities. Oversees governance, performance management, service delivery, risk resolution, and global program implementation. Coordinates cross-functional and regional teams, leads executive communications and business reviews, negotiates contracts, and provides strategic counsel on corporate travel programs and industry trends.

Manages global corporate travel accounts, including client retention, profitability, contract renewals, RFPs, implementations, strategic planning, service delivery, and account growth. Develops business plans, conducts client reviews, interprets performance data, recommends improvements, resolves service issues, coordinates with internal teams and suppliers, and sells value-added services. The role is fully remote with approximately 20% travel.

Manages strategic corporate travel accounts, building client relationships, developing travel policies and business plans, monitoring KPIs and service levels, analyzing travel expenditures, improving booking-tool adoption, resolving complex issues, and identifying account growth opportunities. Requires extensive corporate travel industry knowledge, strategic thinking, analytical and project management skills, executive communication, and at least five years of corporate travel agency experience. Travel may reach 30%.

Serves as a strategic HR advisor to senior leaders and managers across U.S., Canadian, and international client groups. Leads workforce planning, talent management, organizational effectiveness, change initiatives, employee relations, compliance, and HR process improvements. Uses ADP Lyric, Workday, people analytics, and HR metrics to support decisions and improve operational efficiency. Coaches leaders, manages complex employee issues, supports reorganizations and integrations, and partners with HR Centers of Excellence on scalable people solutions.

Owns the vision, strategy, roadmap, and backlog for Salesforce Revenue Cloud and CPQ. Partners with Revenue Operations, Sales Operations, stakeholders, and delivery teams to define requirements, prioritize enhancements, manage Agile ceremonies, and validate releases. The role optimizes product catalogs, pricing, quoting, contracts, orders, subscriptions, and order-to-cash processes while supporting scalable revenue lifecycle management.

Leads the global strategy, modernization, consolidation, and operation of Direct Travel’s cloud unified communications and digital engagement platforms. Oversees omnichannel communications, agentic AI deployment, platform architecture, integrations, cybersecurity, compliance, vendor strategy, budgets, and global operating models. Manages technical and operational teams, executive stakeholders, international deployments, major migrations, and business continuity while improving traveler and agent servicing through scalable, secure, AI-enabled solutions.

Leads the global Technology PMO across operations, infrastructure, security, and enterprise services. Owns portfolio governance, intake, prioritization, budgeting, Agile delivery standards, executive reporting, automation, AI-enabled insights, and Atlassian platform architecture. Manages global program managers and analysts, oversees strategic technology programs, improves delivery maturity, and drives adoption of standardized operating models and reporting practices.

Manages pharmaceutical client accounts by partnering with Account Executives, overseeing client relationships, project execution, budgets, contracts, invoices, KPIs, SOPs, and reporting. Leads internal teams, transition meetings, business reviews, risk resolution, process improvement, and account growth initiatives. Requires strong program management, financial oversight, communication, analytical, presentation, and organizational skills, with potential travel of up to 20% annually.

Leads the global training and enablement function for corporate travel operations. Owns curriculum strategy, trainer certification, Avenir platform training, onboarding readiness, LMS implementation, learning metrics, and continuous improvement. Manages distributed training teams, establishes global standards, supports service transitions and market launches, and partners with Operations, Product, GDS, and transformation teams to improve advisor proficiency, productivity, quality, and AI adoption.

Leads a team of corporate travel consultants, providing coaching, scheduling, performance management, escalation support, and operational oversight. Ensures accurate, policy-compliant domestic and international travel arrangements while meeting client service-level agreements. Handles bookings, changes, refunds, complaints, platform issues, reporting, and continuous improvement. Supports client relationships, implementations, training, and coordination across hubs, markets, languages, and time zones.

Supports and implements online booking tools and third-party travel applications for clients and internal teams. Configures tools, trains users, demonstrates functionality, troubleshoots complex issues, handles Level 2/3 escalations, manages client communications, and coordinates cross-functional resolutions. The role also monitors recurring issues, recommends product improvements, maintains product knowledge, and supports departmental initiatives.

Leads enterprise customer implementations for corporate travel technology clients. Coordinates global internal and external teams, manages project plans, schedules, risks, scope, stakeholder engagement, issue escalation, and timely delivery. Supports commercial teams with implementation-related sales presentations and maintains expertise in travel technology processes and documentation.

Leads enterprise and global customer migrations to the Avenir travel technology platform, owning a $75 million annual conversion target. Builds account-level migration plans, creates demand, presents ROI cases, manages complex executive sales cycles, negotiates agreements, partners with Account Management and cross-functional teams, maintains CRM forecasts, and reports progress to leadership. This fully remote individual contributor role requires up to 25% travel.

The Manager, HRIS leads Workday administration and support during a global, multi-country rollout. Responsibilities include managing and coaching an HRIS team, configuring Core HCM and related modules, overseeing support and service levels, handling escalations, managing testing and releases, auditing data and security, supporting compliance, maintaining documentation, and partnering with HR, Payroll, IT, and implementation teams. The role also supports acquisitions, restructures, new country deployments, integrations, and continuous process improvement.

Leads the organization’s AI strategy, agentic automation, AI platforms, model strategy, governance, security, and product integration. Oversees global engineering teams, vendors, budget, build-versus-buy decisions, AI adoption, evaluation practices, and regulatory readiness. This hands-on leadership role requires production experience with agentic AI, RAG, cloud AI services, model economics, and enterprise AI governance.

Arrange accurate and cost-effective domestic and international travel for corporate clients using group blocks, contracts, preferred suppliers, Amadeus, and Apollo. Support client accounts, enforce travel policies, provide traveler assistance, resolve first-level customer service and technical issues, monitor flights, complete air analysis, and maintain productivity, accuracy, and service standards. The role is fully remote with a Monday–Friday Pacific-time schedule.

Leads the core accounting function, overseeing monthly, quarterly, and annual close, multi-entity consolidation, intercompany accounting, technical accounting, audits, internal controls, and GAAP-compliant reporting. Partners with FP&A, Treasury, Tax, Legal, subsidiaries, and external auditors. Recruits and develops accounting managers and staff while improving accounting processes, policies, systems, and controls across a multi-entity, multi-currency organization.

Remote Sales Development Representative responsible for outbound prospecting, lead qualification using SPICED methodology, booking meetings for sales, CRM record-keeping, collaborating with sales and marketing, and following up with inbound leads to drive new business.

Provides consultative domestic and international corporate travel arrangements covering air, car, hotel, and rail. Manages reservations, fares, routing, ticketing, client policies, traveler documentation, calls, emails, queues, and urgent travel needs. Supports Corporate, Marine, Energy, and Offshore accounts, maintains service quality, solves problems, collaborates with suppliers, improves processes, and mentors less experienced team members. Includes after-hours weekday coverage and scheduled weekend shifts.

Completes accurate, cost-effective domestic corporate travel arrangements, including air, hotel, ground transportation, and rail. Supports client accounts, creates complex itineraries, follows travel policies and preferred supplier guidelines, and provides first-level customer and technical support. Maintains service, productivity, accuracy, and compliance standards while communicating professionally with travelers and travel arrangers. Participates in training and staff meetings and collaborates with colleagues to support efficient operations.